Flexible Supports Manager

bioMérieux SA; Firenze; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative healthcare company in Tuscany, Florence is seeking a skilled Service Delivery Manager to lead the Individualised Funding (IF) and Flexible Disability (FDS) services. This role involves managing operations, ensuring effective delivery, and expanding service reach for disabled individuals. The ideal candidate will have team leadership experience, strong communication skills, and a commitment to empowering others. Join us to make a meaningful difference in people’s lives. Apply now with your CV and cover letter.

Competenze

• Experience working within the IF & FDS sector is essential.
• Proven team leadership abilities that can inspire others.
• HR knowledge with a focus on conflict resolution and performance management.
• Strong communication and relationship-building skills are necessary.
• Capable of confident decision-making and problem-solving.
• Strategic thinking and planning for the future is required.
• Business development experience in driving growth opportunities.
• Must possess resilience and a positive attitude under pressure.
• A commitment to empowering others is crucial.

Mansioni

• Lead operations of the IF & FDS Unit effectively.
• Ensure end-to-end service delivery meets contractual goals.
• Build knowledge of IF & FDS requirements and principles.
• Drive growth and business development for service expansion.

Conoscenze

Experience in IF & FDS sector

Team leadership

HR knowledge

Communication skills

Decision-making abilities

Strategic thinking

Business development

Adaptability

Empathy and integrity

Descrizione del lavoro

Seeking a skilled Service Delivery Manager to lead and ensure the effective delivery of our Individualised Funding (IF) & Flexible Disability (FDS).

Since 1997, Florence Nightingale Agency has been dedicated to helping people live the way they choose — at home and in their community. Our team of office staff and support workers provide quality, proactive, and friendly services that make a real difference.

We now have an exciting opportunity for the right person to join our Flexible Support Unit, which empowers disabled people and their families to have greater choice and control over the care they receive and how it is delivered.

Key Responsibilities

• Lead and manage the ongoing operations of the IF & FDS Unit
• Ensure effective end-to-end service delivery that meets contractual goals
• Build strong knowledge of IF & FDS, including contractual obligations, service provision, purchasing guidelines, and the Enabling Good Lives Principles
• Drive growth and business development by expanding services to reach more people living with disability, identifying opportunities to innovate, and ensuring our support evolves to meet future needs

What We’re Looking For

• Experience working within the IF & FDS sector
• Team leadership experience with the ability to motivate and inspire
• HR knowledge, including conflict resolution and performance management
• Strong communication and relationship-building skills
• Confident decision-making and problem-solving abilities
• Strategic thinking and future planning capability
• Business development experience, spotting and driving growth opportunities
• Positive, adaptable attitude with resilience under pressure
• Empathy, integrity, and a commitment to empowering others

Why Join Us?

This is more than just a job — it’s a chance to align your skills with your values and make a meaningful difference in people’s lives.

Apply now with your CV and a cover letter telling us why you’re the right person for this role. Apply For Job