Field Service Specialist

Trevi Group; Cesena; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading engineering company in Italy is seeking a Field Service professional to diagnose technical issues related to Foundation Equipment. You will work directly with customers, perform assembly and wiring of electrical systems, and conduct product training. A Technical Diploma and at least 3 years of experience are required. Strong communication skills and a good command of English (B2) are essential. Willingness to travel internationally is necessary.

Competenze

• At least 3 years of experience in a similar role.
• Excellent communication and leadership skills.
• Good knowledge of English (B2).

Mansioni

• Diagnose and solve technical problems related to Foundation Equipment.
• Assemble and wire on-board electrical systems and components.
• Conduct product training for customers.

Conoscenze

Problem-solving

Communication

Collaboration

Customer orientation

Formazione

Technical Diploma (industrial, mechanical, electrical, electronic)

Strumenti

PLC programming systems

Measuring instruments (testers, multimeters)

Descrizione del lavoro

Soilmec SpA is looking for:

Field Service

• Diagnose and solve technical problems related to Foundation Equipment
• Hydraulic, hardware, software and communication interfaces issues
• Work with customers to understand technical issues and offer solutions to meet their needs effectively
• Assembling, assembling, and wiring on-board electrical systems, switchboards electrical panels, and related shunts.
• Verifying, through the use of tools such as heads and multimeters, the correctness of assembly.
• Assembly of mechanical and hydraulic components.
• Coordinate with internal teams, including design engineering, product management and quality control, to solve complex technical problems and provide feedback on product improvement.
• Conduct product training for customers and service partners to improve their understanding and problem-solving skills.
• Make accurate records of customer interactions, technical problems and solutions in a timely manner.

Requirements

• Technical Diploma (industrial, mechanical, electrical, electronic)
• Knowledge of mechanical/oleodynamic and electrical/electrotechnical drawing
• Knowledge of electrical wiring and precision equipment
• Knowledge of PLC programming systems
• Knowledge of measuring instruments: testers, multimeters and others
• Knowledge of measurements of screws, bolts, threads and hydraulic fittings
• Knowledge of measuring instrumentation (meter, gauge)
• At least 3 years of experience in similar role.
• Good knowledge of English (B2)
• Excellent communication and leadership skills.
• Ability to work collaboratively and cross-functionally with other areas of the company.
• Customer orientation and attention to detail.
• Willingness to travel internationally for technical customer support.

Trevi Group is an equal opportunity employer. We welcome applications from all members of the company, regardless of age, gender, sexual orientation, ethnicity, religion or creed.