Field Service Engineer / Technical Support

ITEX; Bologna; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading dairy technology company is looking for a Field Service Engineer in Italy to handle installation, maintenance, and support of dairy technology systems. You will work directly with farmers, requiring strong technical problem-solving and a customer-focused approach. Experience with farming equipment is a plus. This role involves travel and active participation in global support operations.

Competenze

• Strong background in technical problem-solving skills.
• Experience with agricultural or dairy farming equipment is an advantage.

Mansioni

• Provide Tear 2 remote and onsite technical support.
• Participate in Global Support team training and seminars overseas.
• Proactive monitoring on system performances.
• Provide technical training and information updates to dealer technicians.
• Support activity reporting in the CRM system.

Conoscenze

Technical problem-solving

Customer-oriented approach

Strumenti

CRM software

Descrizione del lavoro

About Afimilk

Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting‑edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.

Summary

As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem‑solving skills, and a customer‑oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.

Responsibilities

• Provide Tear 2 remote and onsite technical support within the Czech Republic area and from time‑to‑time other EU locations
• The position will require extensive travel
• Participate in Global Support team training and seminars overseas
• Provide remote & onsite support according to EU support manager
• Proactive monitoring on system performances (remote & onsite)
• Provide technical training and information updates to Afimilk dealer technicians
• Cooperation with the dealers and Afimilk sales team to maximize sales opportunities
• Support activity reporting in the Afimilk CRM system
• Escalation to tier 3 following the SLA defined by the HQ
• Provide technical support to customers outside of North Italy when needed
• Receive full responsibility for Synergy technical support within 6 months from start of onboarding