Field Service Engineer - Bologna/Modena

Epredia; Bologna; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A medical technology company seeks a Field Service Engineer to perform maintenance and troubleshooting on customer instrumentation. The role requires problem-solving skills, a background in Electronics/Engineering, and fluency in both Italian and English. This position involves significant travel, with a focus on customer relationship management and teamwork across various stakeholders.

Competenze

• 3-5 years of field experience servicing analytical equipment.
• Clean Driving License Class B.
• Willingness to travel mainly within the appointed region.

Mansioni

• Provide preventative and corrective maintenance for instrumentation.
• Diagnose and resolve technical issues on electromechanical instruments.
• Manage service call scheduling and parts inventory.
• Build trust-based relationships with customers.
• Prepare periodic reports to management.

Conoscenze

Problem-solving

Customer focus

Electronics/Engineering background

Fluent in English

Excellent Italian

Formazione

Professional qualification in Electronics/Engineering

Descrizione del lavoro

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

Job Title: Field Service Engineer

Who you are:

Do you like solving problems? Are you customer focused? Do you enjoy variety? Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend most of your time with the customer, travelling up to 5 days a week in your assigned territory. No day or week will look the same, and your work will directly impact patient outcomes.

What will you do?

• Provide preventative and corrective maintenance for Epredia instrumentation, as well as product installations and training as needed.
• Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
• Manage service call scheduling, parts inventory, and other administrative necessities.
• Build trust-based relationships with our customers.
• Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
• Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Skills & Qualifications:

• Professional background/qualification in Electronics/Engineering or related subjects.
• 3-5 years’ Field experience servicing analytical equipment or equivalent applications specialist experience.
• Clean Driving License Class B.
• Excellent Italian and fluent English.
• Willingness to travel mainly within the appointed region. International travel to the US/EMEA may be required for training or special calls.

TO ALL RECRUITMENT AGENCIES:

Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture:

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.