F&B Sales Manager

Marriott Hotels Resorts; Monza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company located in Lombardia, Monza is seeking a full-time F&B Sales Manager responsible for managing sales efforts for local catering. This role demands exceptional customer service skills and the ability to enhance revenue through effective sales strategies. Candidates should possess relevant experience in sales and marketing, with a focus on catering. This position offers opportunities for professional development and a commitment to customer satisfaction.

Competenze

• 2 years experience in sales, marketing, or guest services.
• Experience managing corporate and social catering business.

Mansioni

• Manage sales efforts for local corporate catering.
• Develop and execute catering proposals.
• Provide exceptional customer service and drive customer loyalty.

Conoscenze

Bidding

Arabic Speaking

Fund Management

ERP

Airlines

Corrosion

Formazione

High school diploma or GED

2-year degree in Business or related major

Descrizione del lavoro

JOB SUMMARY

The F&B Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.
• 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel focusing on local corporate and social catering.
• Works collaboratively with property sales channels (e.g. Sales Office) to ensure sales efforts are coordinated complementary and not duplicative.
• Responds to incoming catering opportunities for the hotel.
• Identifies qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets and provides forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to ensure guest satisfaction.
• Executes and supports the companys Customer Service Standards and hotels Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
• Gains understanding of the hotels primary target customer and service expectations; serve the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Performs other duties as assigned to meet business needs.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

• Manager

Key Skills

• Bidding
• Arabic Speaking
• Fund Management
• ERP
• Airlines
• Corrosion

Employment Type

• Full-Time

Experience

• years

Vacancy

• 1