EnglishItalian Customer Support Agent

FlowDesk CX; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international customer service provider is seeking a dedicated Customer Support Agent fluent in Italian and English. The role involves serving as the primary contact for Italian-speaking customers, providing professional support, and maintaining high customer satisfaction. Candidates will enjoy full relocation assistance to Greece, including flight reimbursement and hotel accommodation, along with a competitive salary and health coverage. This opportunity offers a chance to embrace a vibrant Mediterranean lifestyle while advancing your career in customer service.

Servizi

Full service relocation package

Health coverage

14 salaries per year

Two-week hotel stay

Competenze

• C1/C2 level in Italian (fluent/native) necessary.
• B2 level or higher in English required.
• Valid EU Citizenship for smooth employment.

Mansioni

• Serve as primary contact for Italian-speaking clients via various channels.
• Efficiently resolve customer issues and inquiries.
• Maintain high standards of customer satisfaction and document interactions.

Conoscenze

Multilingual Expertise

Strong Communication

Empathy

Problem-Solving

Descrizione del lavoro

Are you a highly motivated multilingual individual with a passion for customer service Seize the opportunity to join a global team in the historical and vibrant city of Athens Greece !

We are seeking a dedicated Italian and English-Speaking Customer Support Agent to represent world-leading brands across diverse fast-paced industries including Tech Travel Automotive and Social Media .

Your Role and Responsibilities :

• Multilingual Expertise : Serve as the primary point of contact for Italian-speaking customers providing friendly effective and professional support via phone email and chat.
• Problem Solver : Efficiently resolve customer issues provide accurate information and troubleshoot product / service inquiries across multiple industry platforms.
• Brand Advocate : Maintain a high standard of customer satisfaction building positive relationships that reflect positively on our international clients.
• Documentation : Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer : A Stress-Free Start & Comprehensive Benefits

We understand that moving to a new country can be challenging which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.

Full Relocation Support :

• Flight Ticket Covered : We reimburse or cover your one-way flight ticket to Athens.
• Two-Week Hotel Stay : Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
• Full Administrative Support : We provide comprehensive assistance with all necessary paperwork including bank account setup tax registration and social security (AMKA) registration ensuring you are legally employed under a Greek contract from day one.
• Competitive Salary : Receive a competitive base salary (often around 1200 - 1500 gross per month for multilingual roles) plus a monthly performance-based bonus.
• 14 Salaries Per Year : Enjoy the standard Greek employment benefit of receiving two extra months salary (typically paid around Easter and Christmas / Summer).
• Health Coverage : Access to Greeces national healthcare system often supplemented by private health insurance plans provided by the company.

The Greece Advantage An Exceptional European Lifestyle :

• Cost of Living : While prices are rising Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris London or Amsterdam. Your salary goes further allowing for a higher quality of life.
• The Weather : Experience 300 days of sunshine per year. Say goodbye to the grey!
• Mediterranean Culture : Enjoy a relaxed outdoor-focused lifestyle rich historical sites world-class cuisine and easy affordable access to the Greek Islands for weekend travel.
• Work-Life Balance : Greece promotes a healthy work-life balance allowing you plenty of time to explore the city and its surrounding beauty.

Minimum Requirements :

• Language Skills : Italian : C1 / C2 level (fluent / native-level written and verbal communication).
• English : B2 level or higher (working proficiency written and verbal communication).
• Citizenship : Valid EU Citizenship (required for smooth employment).
• Soft Skills : Strong communication empathy a customer-first mindset and effective problem-solving abilities.
• Experience : Previous experience in a Customer Support / Call Center environment is a plus but full paid training is provided.

Ready to launch your international career and trade city crowds for sea views Apply now!

Employment Type : Full Time

Experience: years

Vacancy : 1