Enablement and Service Improvement Lead - Associate Director

EY; Milano; Ibrido; EUR 111.000 - 215.000; Tempo pieno

Descrizione del lavoro

A global professional services firm in Milan seeks an experienced Enablement and Service Improvement Lead - Associate Director to manage transactional reporting and drive efficiencies. This role requires 15+ years of experience and a degree in Data and Technology. Responsibilities include overseeing reporting standards, managing demand requests, and implementing automation strategies. The position offers a hybrid work model and a comprehensive benefits package, including a competitive salary range.

Servizi

Comprehensive compensation package

Flexible vacation policy

Hybrid work model

Competenze

• 15+ years of relevant experience.
• Experience delivering functional reporting solutions.
• Excellent written and verbal communication in English.

Mansioni

• Oversee delivery and adherence to standards for transactional reporting.
• Identify opportunities for automation in reporting processes.
• Manage overall demand delivery and intake of project requests.

Conoscenze

Analyzing complex data sets

Data management practices

Proficiency in SQL

Experience with Power BI

Project management methodologies

Excellent communication skills

Problem-solving skills

Formazione

Degree in Data and Technology

Higher professional or master's qualification

Strumenti

SQL

Spark

Python

Databricks

Power Automate

Descrizione del lavoro

Enablement and Service Improvement Lead - Associate Director

Join to apply for the Enablement and Service Improvement Lead - Associate Director role at EY.

Position Summary

The Enablement and Service Improvement Lead plays a pivotal role within the Talent Insights and Analytics (TI&A) team at EY, reporting directly to the Talent Insights and Analytics Leader. This position sets the direction and manages the TIA outsourcing delivery and standards of transactional reporting via IBM, driving efficiencies through automation and effective optimizations. The Lead also serves as a point of escalation for IBM-related issues, oversees the portfolio of change requests and projects, and manages TIA Demand Management, ensuring all demands are allocated and managed.

Key Responsibilities

• Oversee delivery and adherence to standards for transactional reporting via IBM, ensuring quality and efficiency benchmarks.
• Serve as the primary point of escalation for IBM-related issues.
• Identify opportunities to drive greater automation in transactional reporting, including necessary changes to data sources such as SuccessFactors.
• Manage overall demand delivery and intake of project requests from internal stakeholders.
• Maintain the Global TI&A SharePoint site, support data analysts and analytics networks across Talent, and promote self‑service capabilities.
• Incubate new verticals and services based on business demand.
• Develop and implement processes that streamline operations and enhance the customer experience.

Analytical and Decision‑Making Responsibilities

• Analyze current transactional reporting processes to identify areas for automation.
• Assess the effectiveness of core TI&A operational processes and recommend improvements.
• Analyze and prioritize the portfolio of change requests and projects based on business impact.
• Conduct impact assessments resulting from organizational changes related to data privacy, security, and reporting processes.
• Gather and analyze feedback from stakeholders to refine processes and enhance customer satisfaction.
• Identify opportunities for continuous improvement in operational processes and reporting practices.

Knowledge and Skills Requirements

• Strong ability to analyze complex data sets and derive actionable insights.
• Proficiency in data management practices, including governance, privacy, and security protocols.
• Advanced proficiency in analytics tools and programming languages (SQL, Spark, Python, R, Databricks, Power Automate, AI/ML frameworks).
• Experience with data visualization tools (e.g., Power BI) and optimizing SharePoint sites.
• Knowledge of project management methodologies for overseeing change requests and projects.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and experience in leading and mentoring teams.
• Understanding of the talent landscape and ability to align analytical insights with organizational goals.

Supervision Responsibilities

• Provide direct supervision and guidance to the Enablement Consultant and Enablement Analyst.
• Oversee the performance of the IBM team and conduct regular performance evaluations.
• Manage resource allocation within the team to meet operational demands and project deadlines.
• Act as a mentor to direct reports, offering support and opportunities for skill development.

Other Requirements

• Travel required for a global role; willingness to work alternative hours.
• Excellent written and verbal communication in English.

Job Requirements

Education

• Degree level; Data and Technology background preferred.
• Higher professional or master’s qualification preferred.

Certification Requirements

• Higher professional or master’s qualification in a related discipline preferred.
• Active membership in related professional bodies or industry groups preferred.

Experience

• 15+ years of relevant experience.
• Experience delivering functional reporting solutions and supporting reporting capabilities.
• Demonstrated experience collaborating with talent colleagues and understanding needs/requirements.
• Experience working with third party vendors and external system implementors.
• Proven ability to navigate challenges and proactively work to achieve results.

What We Offer

• Comprehensive compensation and benefits package with base salary range $130,900 to $252,000 (US). Additional ranges for major metros.
• Hybrid model with 40–60% in‑person work for most external client‑serving roles.
• Flexible vacation policy; time off for EY Paid Holidays, winter/summer breaks, and personal/ family care.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an ongoing basis.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.