Digital workplace & service specialist

LU-VE Group; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Uboldo, Italy, seeks a Digital Workplace & Service Specialist. You will manage the Digital Workplace strategy and govern the Microsoft 365 ecosystem. The ideal candidate has 4–6 years of relevant experience and knowledge of IT Service Management. This role offers a dynamic work environment and continuous professional development opportunities.

Servizi

Opportunities for professional growth

Continuous training

Flexible working hours

Competenze

• 4–6 years of experience in SharePoint / Microsoft 365 or Service Management.
• Experience in IT Project Management and Digital Transformation.
• Ability to coordinate cross-functional teams and external vendors.

Mansioni

• Define and manage the Digital Workplace strategy.
• Administer and govern the Microsoft 365 environment.
• Ensure information security and compliance.

Conoscenze

SharePoint Online / On-Premise

Microsoft 365

Power Platform

IT Service Management

Fluent English

Business analysis

Project Management

Strategic vision

Formazione

Bachelor’s degree in Computer Science or Management Engineering

Strumenti

ServiceNow

Jira Service Management

Freshservice

Descrizione del lavoro

We are looking for a highly qualified and motivated Digital Workplace & Service Specialist to join our ICT team.

In this role, you will report to the IT Infrastructure Manager. Your workplace will be at LU-VE S.p.A., Uboldo, Italy.

Mission of the role

The Digital Workplace & Service Specialist is responsible for the design, management and continuous improvement of the company’s Digital Workplace, ensuring a seamless, secure and integrated user experience. The role oversees the Microsoft 365 ecosystem (with a focus on SharePoint, Teams, and Power Platform), governs service management processes based on ITIL best practices and drives technology adoption to support hybrid work models.

Responsibilities

• Define and manage the Digital Workplace strategy, integrating tools, processes, and physical / virtual spaces.
• Administer and govern the Microsoft 365 environment (SharePoint, Teams, OneDrive, Viva, Power Platform).
• Ensure information security and compliance in line with company policies and regulations (GDPR, NIS2, DLP).
• Implement and oversee IT Service Management processes (Incident, Change, Request, Problem Management).
• Develop and maintain a Service Catalog and an up-to-date Knowledge Base.
• Promote adoption and effective use of digital tools through training, communication, and change management initiatives.
• Coordinate external vendors and technology partners for Digital Workplace projects.
• Monitor KPI and SLA related to IT services and the digital workplace, driving continuous improvement initiatives.
• Support smart working and hybrid work strategies, ensuring alignment between physical and digital workspaces.

Qualifications and experience

Experience :

• At least 4–6 years of experience in roles related to SharePoint / M365, Workplace Management, or Service Management.

Requirements

• Bachelor’s degree in Computer Science, Management Engineering, or related fields (preferred but not mandatory).
• Fluent English (written and spoken).
• Strong knowledge of SharePoint Online / On-Premise and Microsoft 365.
• Experience with Power Platform (Power Automate, Power Apps, Power BI).
• Solid understanding of IT Service Management (ITIL v4 or equivalent).
• Familiarity with ITSM / ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice).
• Awareness of cybersecurity and compliance in cloud environments.
• Ability to design and manage an integrated Digital Workplace.
• Experience in IT Project Management and Digital Transformation.
• Business analysis and requirement gathering skills.
• Ability to coordinate cross-functional teams and external vendors.
• Strategic vision and leadership.

Preferred certifications

• Microsoft 365 Certified (Teams, SharePoint, Enterprise Admin)
• ITIL v4 Foundation / Intermediate
• Project Management certifications (PMP, Prince2, or equivalent)

Benefits highlights

• A dynamic and stimulating work environment
• Opportunities for professional growth and development
• Continuous training
• Flexible working hours and smart working

We offer you the opportunity to grow and develop your experience and skills within our company. You will become part of our Group, where we put people at the center. We look forward to building our future together with you.