Customer Technical Support H / F

Scalian; Italia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technical support company in Italy is seeking a CUSTOMER TECHNICAL SUPPORT to handle requests and resolve issues via phone, email, and chat. Your role will involve providing clear instructions, developing problem-solving procedures, and working closely with the technical team. Candidates should have a diploma in Electronics or Aeronautics, experience in support roles, and fluency in both Italian and English. Strong communication and problem-solving skills are essential for success in this position.

Competenze

• Diploma in Electronics or Aeronautics is required.
• Experience in support or customer care roles is preferred.
• Basic knowledge of IT tools and ticketing software.

Mansioni

• Respond to requests via phone, email, or chat using the appropriate tools.
• Resolve first-level issues walkaround and provide clear instructions.
• Develop ad hoc procedures for problem solving according to customer needs.
• Record reports in the internal system.
• Promptly report complex issues to the technical team.

Conoscenze

Problem-solving skills

Stress management skills

Excellent communication

Active listening skills

Formazione

Diploma in Electronics or Aeronautics

Strumenti

IT tools

Ticketing software

Descrizione del lavoro

Are you a CUSTOMER TECHNICAL SUPPORT looking for a new challenge?

If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues' or Clients' skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity!

What this experience will bring you

First of all, an interesting technical challenge but also an overview of our Client's projects.

We will build your career together and accompany you towards the development of new skills and technical leadership.

What will your role be?

We are looking for a CUSTOMER TECHNICAL SUPPORT to perform the following activities :

• Respond to requests via phone, email, or chat using the appropriate tools.
• Resolve first-level issues walkaround and provide clear instructions.
• Develop ad hoc procedures for problem solving according to customer needs.
• Record reports in the internal system.
• Promptly report complex issues to the technical team.

What are we looking for in you? Experience and competencies

• Diploma in Electronics or Aeronautics.
• Experience in support or customer care roles (preferred).
• Basic knowledge of IT tools and ticketing software.

Soft skills :

• Problem-solving and stress management skills.
• Excellent communication and active listening skills.

Languages :

• Italian (Fluent)
• English (fluent, oral and written)