Customer Support Representative

Essence Coaching Group; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer service firm in Italy is seeking a Customer Support Representative fluent in Spanish and English. You will assist customers with inquiries and technical issues, ensuring they receive exceptional support. The role requires at least 1-2 years of relevant experience and offers a structured onboarding process. A competitive salary of 1700 EUR gross per month is provided, along with potential for a hybrid work model and relocation assistance after six months.

Servizi

Structured onboarding

Relocation assistance

Ongoing skill development

Competenze

• Fluent in Spanish and English at an advanced level.
• 1-2 years of experience in customer support or BPO.
• Excellent problem-solving and communication skills.

Mansioni

• Handle inbound requests via various communication channels.
• Troubleshoot basic technical issues effectively.
• Assist customers with product inquiries and purchases.

Conoscenze

Spanish C1

English C1

Customer Service

Problem Solving

Communication Skills

Descrizione del lavoro

Customer Support Representative – Spanish & English

Are you a Spanish‑speaking professional passionate about exceptional customer experience and technical troubleshooting? Join our international team in Bulgaria and support one of the world’s leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CATs retailers.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare‑parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish C1, English C1 (both languages at an advanced level are required).
• Customer‑first mindset and excellent communication skills.
• Strong problem‑solving ability and attention to detail.
• At least 1‑2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Structured onboarding and ongoing skill development.
• Potential for a hybrid work model after 6 months based on performance.
• Relocation assistance is available.

Key Skills

• Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type

Full Time

Vacancy

1