Customer Success Management - Associate

Moody's Investors Service; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm in Milan is seeking a Customer Success Manager to drive customer engagement and satisfaction across strategic accounts. In this role, you'll focus on adoption and retention, serving as a trusted advisor and organizing onboarding sessions. The ideal candidate has at least 2 years of experience in customer success or account management, is fluent in English and Italian, and possesses a degree in business or finance. This position involves collaboration with internal teams and a willingness to travel up to 25%.

Competenze

• Minimum 2 years of experience in customer success, account management, or similar roles.
• Fluency in English and Italian, French is a plus.
• Basic understanding of AI concepts and responsible AI practices.

Mansioni

• Drive customer success and strategic engagement across Strategic Accounts.
• Own customer success lifecycle focusing on adoption and retention.
• Serve as a trusted advisor, sharing best practices.
• Organize and lead onboarding and status calls.
• Collaborate with internal teams to improve customer outcomes.

Conoscenze

Customer success experience

Stakeholder management

Communication skills

Business understanding in Finance

Fluent in English and Italian

Curiosity for AI

Willingness to travel

Formazione

Bachelor’s degree in business, economics, finance, or related fields

Descrizione del lavoro

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 2 years of experience in customer success, account management, sales, or customer support roles
• Strong stakeholder management and communication skills, with excellent verbal and written presentation abilities
• Ability to work independently and collaboratively, with high attention to detail
• Solid understanding of business concepts and workflows, particularly in Finance and Compliance use cases (e.g., KYC, Transfer Pricing)
• Fluent in English and Italian; French is a plus
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
• Willingness to travel up to 25%

Education

• Bachelor’s degree required, preferably in business, economics, finance, marketing, or related fields. Experience with GenAI projects is a plus.

Responsibilities

• Drive customer success and strategic engagement across Moody’s Strategic Accounts
• Own customer success across the lifecycle, focusing on adoption, health, and retention at scale
• Serve as a trusted advisor, sharing best practices and relevant resources (e.g., training, webinars, product updates)
• Lead scalable engagements such as webinars and resource sharing to empower users
• Maintain proactive relationships through outreach, in-person meetings, and feedback sessions
• Organize and lead onboarding, kickoffs, status calls, QBRs, and strategic sessions
• Monitor product usage and provide insights to optimize customer outcomes
• Collaborate cross-functionally to support continuous improvement and customer-centric initiatives
• Maintain strong product knowledge and contribute to internal training resources
• Identify and track risks and opportunities within assigned accounts
• Coordinate customer-facing initiatives with internal teams (e.g., marketing, product development)
• Share knowledge pro-actively and collaborate across the wider CSM team

About the Team

Our Customer Success team is responsible for driving purposeful, value-based interactions to maximize retention, satisfaction, and loyalty.
By joining our team, you will:

• Build deep relationships with Moody’s strategic clients and bring their voice into our business strategy
• Collaborate across Moody’s Strategic Accounts ecosystem to deliver impactful customer experiences, while also share best practices with the CSM team
• Contribute to a customer-centric, inclusive, and collaborative culture

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.