Customer Service Representative

Abbott; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A health care company in Milan is seeking a dedicated Customer Service professional. The role involves managing order processing, inquiry resolution, and compliance with internal procedures. Ideal candidates will have strong organizational skills, fluency in the local language and English, and experience in Customer Service. The company offers a standard work shift without travel requirements.

Competenze

• Proven experience in Customer Service.
• Fluent in local language and proficient in English (written and spoken).
• High integrity and adaptability in a dynamic environment.

Mansioni

• Process customer orders received via telephone.
• Investigate and resolve complaints promptly and professionally.
• Ensure compliance with company policies and ethical standards.

Conoscenze

Proficient in English

Strong organizational skills

Customer-focused

Skilled in Microsoft Office

Formazione

Upper secondary/high school diploma

Strumenti

ERP systems (e.g., SAP)

Descrizione del lavoro

JOB DESCRIPTION: Job Description About the Role

We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.

Key Responsibilities Front Office

• Process customer orders received via telephone.
• Investigate and resolve complaints promptly and professionally.
• Collaborate with internal teams to resolve pricing discrepancies.
• Issue credit notes for returns and complaints within procedural deadlines.
• Coordinate with approved couriers for deliveries and claims.
• Organize return shipments and manage PER processing with sales representatives.

Back Office

• Handle orders received via email, fax, or post.
• Ensure accurate creation of sales orders and invoices.
• Generate documentation (packing lists, proforma invoices, credit notes).
• Execute timely and precise invoicing, including electronic formats.
• Monitor invoice issuance and follow up on backorders.
• Maintain master data (customers, materials, pricing).
• Support product tracking and FSCA (Field Safety Corrective Action) activities.

General

• Participate in process improvement initiatives and cross-functional projects.
• Mentor and train junior team members.
• Ensure compliance with company policies and ethical standards.

Education & Competencies

• Upper secondary/high school diploma (country-specific).
• Proven experience in Customer Service.
• Fluent in local language and proficient in English (written and spoken).
• Skilled in Microsoft Office and ERP systems (e.g., SAP).
• Strong organizational and communication skills.
• Customer-focused, team-oriented, and resilient under pressure.
• High integrity and adaptability in a dynamic environment.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable