Customer Intelligence Senior Analyst

EssilorLuxottica; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global eyewear leader in Milan is looking for a Customer Intelligence Senior Analyst. You'll be responsible for supporting analytics at the customer level, utilizing SQL to extract insights from customer data. Engage with teams to prepare insightful reports and dashboards while collaborating in an international environment. This full-time role requires a strong understanding of data visualization tools and at least four years of relevant experience. Join us in transforming the eyewear and eyecare industry.

Servizi

Access to learning platform and development programmes

Flexible work conditions

Health insurance

Participation in Corporate Shareholding Programme

Special offers on eyewear and eye-care products

Mental health and fitness initiatives

Competenze

• Strong knowledge of SQL is mandatory.
• Experience with Airflow & GitLab is required.
• Familiarity with statistical packages is a plus.
• At least 4 years of relevant experience in a data/analytics role.

Mansioni

• Write and maintain SQL queries for reporting.
• Build and update dashboards to monitor customer health.
• Analyze customer data to identify segments and trends.
• Prepare actionable reports and presentations.
• Collaborate across teams in an international environment.

Conoscenze

SQL

Data visualization (Power BI, Tableau, Looker)

Data analysis

Advanced Excel skills

R

Python

Formazione

Bachelor’s degree in Mathematics, Economics or Statistics

Strumenti

Google BigQuery

Airflow

GitLab

Descrizione del lavoro

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames and sunglasses. We serve stakeholders in over 150 countries and offer high‑quality vision care products and iconic brands such as Essilor, Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, Costa and more.

Join our global community of 190,000 employees worldwide and help transform the eyewear and eyecare industry.

Your role

The Customer Intelligence Senior Analyst supports analytics at the customer level, extracting insights from customer data for the entire company, locally or globally. The analyst leverages SQL (Hive/MySQL), builds new queries, and conducts advanced analysis to identify key business drivers. Deliverables include ad‑hoc analyses, customer analytics, and reporting.

Main responsibilities

• Write and maintain SQL queries for weekly and monthly reporting.
• Build and update dashboards to monitor customer base health and key trends.
• Analyze the customer database to identify customer types, behavioral segments and inter‑purchase intervals.
• Prepare reports and presentations with actionable insights and business recommendations.
• Collaborate across teams and meet project deadlines in an international environment.

Main requirements

• Strong knowledge of SQL (mandatory).
• Experience with Airflow & GitLab.
• Google BigQuery proficiency.
• Strong data‑visualisation skills (Power BI, Tableau, Looker – mandatory).
• Familiarity with statistical packages (R, Python, SAS) is a plus.
• Advanced Excel skills (pivot tables, macros) and PowerPoint for presentations.
• At least 4 years of relevant experience in a data/analytics role.
• Excellent written and verbal communication skills.
• Strong analytical and mathematical abilities.
• Ability to simplify complex concepts for diverse audiences.
• Capability to work under stress and tight deadlines.
• Bachelor’s degree in a quantitative field such as Mathematics, Economics or Statistics.

Benefits

• Access to Leonardo learning platform and personalised development programmes.
• Flexible work conditions and health‑insurance coverage.
• Participation in the Corporate Shareholding Programme “BOOST”.
• Special offers on eyewear, eye‑care products and fashion apparel.
• “Disconnect Program” – mental‑health, yoga and fitness initiatives to support work‑life balance.

Our Diversity, Equity and Inclusion Commitment

We are committed to an inclusive environment for all employees, celebrating diversity and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation or any other characteristic.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries

Retail