Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Catania; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A recruiting company is seeking a Customer Support Specialist. This remote position requires fluency in Italian and excellent communication skills in English. You will engage with customers via phone, chat, and e-mail, ensuring high satisfaction. The role comes with relocation support to Greece, competitive salary, and numerous professional growth opportunities.

Servizi

Relocation support, including flight tickets and accommodation

Competitive salary plus extra payments

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Competenze

• Fluency in Italian is essential.
• Very good communication skills in English required.
• Exceptional communication and problem-solving skills are necessary.

Mansioni

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases to ensure timely closure.
• Maintain customer satisfaction while representing a major brand.

Conoscenze

Fluency in Italian

Good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savvy

Ability to multitask

Team player in a fast-paced environment

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas