Customer Experience Lead — Retention & Prevention

TeamSystem; Marche; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Italy is seeking a Customer Experience Manager focused on Retention and Prevention. In this strategic role, you will lead a dedicated team, reduce churn, strengthen customer relationships, and influence business decisions through data-driven insights. The ideal candidate should have strong communication skills, strategic planning capabilities, and a proactive mindset. This role offers a flexible, hybrid work environment with a focus on employee wellbeing and professional development.

Servizi

Short working weeks

Flexible working hours

Personalized development programs

Welfare plans for wellbeing

Inclusive environment

Competenze

• Ability to analyse churn and retention KPIs.
• Experience in strategic and operational planning.
• Skills to engage and influence diverse stakeholders.

Mansioni

• Define and lead retention and prevention strategies.
• Analyse data to uncover insights and anticipate risks.
• Collaborate with internal stakeholders for effective execution.

Conoscenze

Data-driven mindset

Strategic planning capabilities

Communication skills

Results orientation

Problem-solving attitude

Descrizione del lavoro

A leading tech company in Italy is seeking a Customer Experience Manager focused on Retention and Prevention. In this strategic role, you will lead a dedicated team, reduce churn, strengthen customer relationships, and influence business decisions through data-driven insights. The ideal candidate should have strong communication skills, strategic planning capabilities, and a proactive mindset. This role offers a flexible, hybrid work environment with a focus on employee wellbeing and professional development.