CRM-Savvy Customer Service Pro | Flexible Hours

DKV Mobility; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading mobility services company in Milano is seeking a Customer Service Representative. You will manage customer correspondence and process requests with a strong focus on quality. Ideal candidates will have a bachelor's degree and prior experience in customer service, along with excellent communication skills. Position can be tailored to part-time or full-time schedules, providing flexibility to meet candidates' needs.

Servizi

Comprehensive company health management

Flexible working hours

Support for eBike leasing

Competenze

• Previous customer service experience in a commercial service company (at least 2 years).
• Familiar with payment monitoring and cash collection.
• Good knowledge of the English language (B2 level).

Mansioni

• Managing all correspondence with our customers by telephone and e-mail.
• Processing requests and complaints from customers.
• Maintaining the quality of customer information in a CRM.

Conoscenze

Customer service experience

Communication skills

Attention to detail

Team player

English (B2 level)

Formazione

Bachelor's degree

Strumenti

MS Office

Descrizione del lavoro

A leading mobility services company in Milano is seeking a Customer Service Representative. You will manage customer correspondence and process requests with a strong focus on quality. Ideal candidates will have a bachelor's degree and prior experience in customer service, along with excellent communication skills. Position can be tailored to part-time or full-time schedules, providing flexibility to meet candidates' needs.