CRM Analyst

Viceversa; Varese; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A forward-thinking fintech company in Varese is looking for someone to support CRM operations. Responsibilities include maintaining client interaction records within HubSpot, generating reports, and collaborating with cross-functional teams. Ideal candidates hold a degree in Marketing or Business, have practical CRM experience, and possess strong communication skills in Italian and English. This role offers a hybrid work policy and a dynamic environment.

Servizi

Meal vouchers

Quarterly team-building events

Dynamic work environment

Competenze

• Practical experience with CRM operations.
• Ability to analyze data and generate reports.
• Willingness to learn and grow in fintech.

Mansioni

• Collaborate with teams to support CRM operations.
• Maintain accurate client interaction records in CRM.
• Generate reports and operational metrics on CRM.
• Assist in creating marketing materials.

Conoscenze

HubSpot experience

Communication in Italian

Communication in English

Analytical mindset

Problem solving

Team player

Formazione

Degree in Marketing, Communication, or Business

Descrizione del lavoro

About us :

Viceversa is an innovative fintech company supported by international investors that aims to become the financial and operational partner for the next generation of digital businesses.

We have built a powerful growth platform that accelerates business growth with equity-free investments and data-driven insights. We provide flexible growth capital from €10K to €5M within three days and growth analytics to help companies collect, visualize, and analyze data for better decision-making.

Our vision is a new growth model based on transparency and technology, supporting companies sustainably and ethically. We are on a mission to transform the European fintech landscape. Join us!

Main responsibilities :

• Collaborate with the BizOps team and support CRM operations (HubSpot)
• Maintain up-to-date records of client interactions and requests in the CRM
• Provide recommendations to enhance customer engagement and retention
• Ensure data accuracy and integrity within the CRM
• Build and analyze CRM reports
• Monitor and report on KPIs related to CRM activities
• Assist with data migration and integrations for projects
• Work with cross-functional teams to develop and implement CRM strategies and campaigns
• Support the setting and analysis of internal alerts to improve efficiency
• Coordinate with Revenue, Portfolio, and Product teams to manage workflows
• Assist in creating landing pages, forms, emails, newsletters, and marketing materials
• Continuously improve current practices across the business
• Understand Lead Lifecycle, Lead Scoring, and automation processes
• Generate internal reports and operational metrics

Who we are looking for :

• Degree in Marketing, Communication, or Business
• Practical experience with HubSpot
• Excellent communication skills in Italian and English
• Curious, analytical, and solution-oriented mindset
• Ability to organize daily tasks independently to meet deadlines
• Positive attitude, team player, problem solver
• Willingness to learn and grow in fintech and innovative finance solutions

Location :

This position is based at our Milan HQ.

Terms and conditions :

Indeterminate contract.

What we offer : Hybrid work policy

An innovative, dynamic, and friendly work environment (no suits or ties)

Monthly updates from the founders

International team (over 10 nationalities)

Meal vouchers when working from the office

Quarterly team-building events

A space to express and implement your ideas

Viceversa is an equal opportunity employer, valuing diversity and committed to non-discrimination based on race, religion, gender, age, or disability.