Corporate IT Salesforce Manager

DiaSorin; Roma; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading diagnostic solutions company is seeking an IT Salesforce Manager to oversee the strategic development and administration of the Salesforce platform. You will manage a team of developers and administrators, ensuring that CRM solutions support business goals and comply with governance standards. Ideal candidates should possess a Bachelor's degree in a related field, 5+ years of Salesforce experience, and fluency in Italian and English. The role offers a hybrid work model and involvement in exciting projects.

Servizi

Hybrid work model

Commitment to equal opportunity employment

Competenze

• 5+ years of experience in managing Salesforce (Sales Cloud, CRM analytics, Marketing Cloud).
• Deep understanding of the Salesforce platform, configuration, and integration techniques.
• Salesforce certifications (e.g., Salesforce Administrator) are a plus.

Mansioni

• Oversee the strategic development and administration of Salesforce platform.
• Ensure CRM solutions support business processes and enhance user experience.
• Coordinate Salesforce developers and administrators.

Conoscenze

Salesforce management

CRM analytics

Team leadership

Analytical skills

Effective communication

Formazione

Bachelor’s degree in Computer Science or related fields

Strumenti

Azure DevOps

Jira

Descrizione del lavoro

Why Join Diasorin?

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting‑edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Job Scope

The IT Salesforce Manager oversees the strategic development, optimization, and administration of Diasorin's Salesforce platform, managing an external team of administrators and developers while aligning the platform's capabilities with overall business goals. Ensures CRM solutions support business processes, enhance user experience, and comply with security and governance standards.

Key Duties and Responsibilities

• Salesforce Platform Management: Administration, configuration, performance monitoring, and updates.
• Solution Design and Implementation: Deliver CRM solutions (Sales & Marketing) aligned with business requirements.
• Governance and Security: Ensure compliance with internal policies and regulations (e.g., GDPR).
• Team Leadership: Coordinate Salesforce developers, administrators, and analysts.
• Integrations: Oversee integration of Salesforce with other enterprise systems (ERP, BI, etc.).
• Stakeholder Management: Act as the primary liaison between IT teams, executive leadership, and business units (Sales, Marketing) to gather requirements and translate them into effective technical solutions and define roadmap.
• Training and Support: Develop training plans for users and internal teams.
• KPI Monitoring: Analyze usage and performance metrics to optimize processes.
• Project Management: Oversee end‑to‑end project delivery, including planning, budgeting, execution, and risk mitigation.

Education, Experience, and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related fields.
• Experience 5+ years in managing Salesforce (Sales Cloud, CRM analytics, Marketing Cloud, Service Cloud).
• Experience in Field Service projects, knowledge of DevOps tools for Salesforce (e.g., Azure DevOps, Jira), familiarity with AI and automation in CRM environments are a plus.
• Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.), configuration, data management, and integration techniques. Proficiency with Salesforce automation tools (Flows, Process Builder) and familiarity with development practices (Apex, LWC).
• Knowledge of API integrations, middleware, and cloud architecture.
• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Salesforce Architect) are a plus.
• Excellent analytical and problem‑solving abilities.
• Familiarity with Data Governance and Cybersecurity best practice.
• Strong leadership and team management skills.
• Effective communication with both technical and business stakeholders.
• Results‑oriented and able to work in complex environments.
• Ability to manage more than one project together with daily activity.
• Proactive mindset and continuous improvement attitude.
• Traveling required.
• Fluent spoken and written Italian and English (C1).

Hybrid Work

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [e-mail] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre‑employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third‑party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

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