Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Bari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm is seeking a Content Moderator / Customer Service Agent fluent in Italian and English to join their team in Portugal. You will review user-generated content and ensure online safety while providing excellent customer support. This role offers relocation assistance, training, and career growth opportunities in a multicultural environment.

Servizi

Relocation assistance

Paid training

Multicultural team environment

Modern office facilities

Clear path for career growth

Competenze

• Fluent Italian speaker with strong English communication.
• Experience in customer service roles is preferred.
• Passionate about online safety and user support.

Mansioni

• Review user-generated content following platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Escalate complex cases as needed.
• Enforce safety guidelines in online communities.
• Maintain logs of interactions and moderation actions.

Conoscenze

Fluent in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!