Commis de Rang

Hilton Milan; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Commis de Rang to ensure a memorable dining experience for guests at its Milano location. Responsibilities include providing attentive service, maintaining cleanliness, and communicating effectively with both guests and colleagues. Candidates should be fluent in English and Italian, with a strong focus on customer service. This role is essential for delivering exceptional hospitality in a dynamic environment.

Competenze

• Maintain high customer service focus and prioritize customer satisfaction.
• Take initiative and resolve issues promptly while communicating clearly.
• Be motivated and enthusiastic, seeking opportunities to learn.

Mansioni

• Ensure guests have a memorable dining experience.
• Maintain a high profile and provide attentive service.
• Communicate issues to the station waiter or restaurant manager.

Conoscenze

Customer service focus

Positive impact

Flexible

Fluent in English

Fluent in Italian

Descrizione del lavoro

A Commis de Rang is responsible for delivering an excellent Guest experience by ensuring that food and drinks are prepared and that proper recommendations are offered to Guests upon request.

Responsibilities

• Ensure the customers dining experience is one to remember
• Maintain a high profile during service while being polite and helpful
• Provide prompt, unobtrusive, attentive service
• Take instruction from the chef's and senior waiters, anticipate their requirements
• Keep your station clean and clear at all times
• Issue additional cutlery / glasses, bread and butter as required
• Run trays from the server to the station
• React promptly and deal with any spillages or breakages
• Communicate any issues to the station waiter / restaurant Manager
• Cleaning stations and being aware of waiter needs

Qualifications

• Maintain a high customer service focus by approaching your job with customers always in mind
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn skills and knowledge in order to improve your personal performance
• Be flexible, responding quickly and positively to changing requirements
• Maintain high team focus by showing cooperation and support to colleagues in pursuit of the department goals
• Fluent in English and Italian
• A Commis de Rang serving Hilton Brand hotels and vacations works on behalf of our Guests and with other team members

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision, "to fill the earth with the light and warmth of hospitality", unites us as a team to create remarkable hospitality experiences around the world every day.