Collections Specialist US (late shift between 15.00-24.00)

BioLegend, Inc.; Milano; Ibrido; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading biotech company in Milan is seeking a Finance Customer Support professional to offer financial assistance and support to clients. This role requires strong verbal communication, problem-solving skills, and customer service experience. Responsibilities include handling customer inquiries, managing overdue payments, and processing calls. Candidates should be fluent in English and possess a Bachelor’s Degree. The position offers a hybrid work model and various employee benefits such as private healthcare and tuition reimbursement.

Servizi

Private healthcare including dental care

Life and long-term disability insurance

Gym card

Christmas vouchers

Vacation and childcare subsidies

Allowance for working from home

Tuition reimbursement

Internal career development opportunities

Modern office facility

Bike ride subsidy

CSR & sports activities

Relaxation, gaming, and nursery room

Up to 4 additional days of vacation

Competenze

• 1-3 years of experience in collections/AR or in customer service.
• Fluent in English (at least B2+ level) to ensure smooth communication.
• Ability to work evening shifts (between 15:00 and 24:00).
• Ability to work from the office at least 2 times per month.

Mansioni

• Respond to customer inquiries and manage account changes.
• Facilitate collections of Accounts Receivable via phone or email.
• Handle difficult customer issues in a fast-paced environment.
• Process collection calls on overdue receivables.

Conoscenze

Customer service skills

Verbal communication skills

Problem-solving skills

Organizational skills

Negotiation skills

Formazione

Bachelor's Degree

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrizione del lavoro

Position Summary

As a key member of our finance team, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Responsibilities

• Utilizing strong verbal communication and customer service skills to respond to customer inquiries and handling various requests regarding changes in account and billing details.

• Managing difficult customer issues while working in a fast-paced environment.

• Facilitating collections of Accounts Receivable via phone or email.

• Responding to customer inquiries regarding accounts, research, and contacting customers as necessary in order to update accounts.

• Consistently handling confidential information, multiple tasks and exercising good judgment and problem‑solving skills.

• Assisting in other areas of the Finance department as requested.

• Processing collection calls on overdue receivables.

Requirements

• 1‑3 years of experience in collections/AR or in customer service.

• Fluent in English (at least B2+ level) to ensure smooth communication with clients and team members.

• Organizational, negotiation, and problem‑solving skills.

• Strong communication skills, both verbal and written.

• Knowledge and use of Microsoft Excel, Word and Outlook.

• Ability to work in a fast‑paced environment and handle difficult customer issues.

• Being a team player with "can‑do" attitude.

• Ability to work evening shifts (between 15:00 and 24:00).

• Ability to work from our office at least 2 times per month.

Nice‑to‑haves

• Bachelor's Degree.

• Understanding of consumer collection policies and practices.

• Skip tracing and locate skills.

What we offer

• Private healthcare including dental care – MEDICOVER

• Life and long‑term disability insurance – GENERALI

• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,

• Hybrid work

• Allowance for working from home

• Possibility to borrow a screen, a chair, and other IT devices from the office

• Tuition reimbursement

• Referral awards

• Internal career development opportunities in multiple business areas

• Modern office facility in Cracow including parking lot

• Bike ride subsidy

• CSR & sports activities

• Relaxation, gaming, and nursery room

• and up to 4 additional days of vacation.

If you are seeking a meaningful, impactful, and stimulating career, look no further and apply!