Client Service Director

dentsu; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading marketing and communications agency in Milan is seeking an experienced Client Service Director to manage client relationships, lead a multidisciplinary team, and drive business growth. The ideal candidate will have 8-10 years of client management experience, a sensitivity to sustainability, and a solid strategic vision. This is a permanent, full-time position that offers a dynamic work environment.

Competenze

• 8-10 years of experience in client management within integrated agency environments.
• Experience leading multidisciplinary teams.
• Strong business development orientation.

Mansioni

• Foster senior-level client relationships.
• Coordinate and motivate the team for collaboration.
• Identify upselling and cross-selling opportunities.
• Ensure operational excellence and quality delivery.

Conoscenze

Client management

Team leadership

Business development

Sustainability sensitivity

Strategic vision

Descrizione del lavoro

Overview

At dentsu we are looking for a Client Service Director to join our team in Milan.

Key Responsibilities

• Client Management and Relationship Building: Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.
• Team Leadership and Development: Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.
• Business Growth: Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.
• Strategic Vision and Innovation: Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.
• Sustainability and Social Impact: Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative’s role as a Benefit Corporation, in synergy with DEI team.
• Operational Excellence: Ensure quality and precision in delivery, with attention to detail and care in execution.
• Ethics, Diversity, and Inclusion: Promote an open and inclusive environment, valuing the perspectives of all talents.
• Financial Oversight: Monitor budgets, profitability, and margins, ensuring economic sustainability.
• Network Representation: Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador.

Requirements

• Proven experience (8-10 years) in client management within integrated agency environments.
• Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration.
• Strong orientation toward business development and client growth.
• Sensitivity to sustainability, inclusion, and social responsibility topics.
• Strategic vision combined with operational rigor and a results-driven mindset.

Location: Milan

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent