Client Relationship On-Field Representative / Enterprise - Milan

Viva Wallet; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tech bank in Europe is seeking a Business Development Representative to promote its services to clients and support merchants. You will coordinate client onboarding, collaborate with cross-functional teams, and provide in-person consultations. The ideal candidate has over 2 years of experience in business development within financial services, is fluent in English and Italian, and has outstanding negotiation skills.

Competenze

• 2+ years of experience in business development within a fast-paced financial services environment.
• Understanding of financial products/services features and advantages.
• Strong organizational and diary management skills.

Mansioni

• Serve as the primary point of contact for key enterprise clients.
• Coordinate with cross-functional teams to deliver tailored enterprise payment solutions.
• Manage complex onboarding projects, ensuring deliverables are completed on time.

Conoscenze

Business development

Negotiation skills

Organizational skills

Client relationship management

Fluency in English

Fluency in Italian

Strumenti

Customer Relationship Management (CRM) systems

Descrizione del lavoro

About

is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens ’s value proposition. envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Serve as the primary point of contact for key enterprise clients;
• Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;
• Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.