Client Insights Analyst - Temporary Contract

Loro Piana; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand in Milano is seeking a passionate data and analytics expert to join their Client Insights team. The role involves managing client data, supporting analysis and reporting to optimize strategies and drive business decisions. Ideal candidates hold a Master’s degree and possess experience in data management with strong skills in SQL, Google Cloud Platform, and Power BI. A collaborative mindset and fluency in English are essential for success.

Competenze

• Master's degree in a relevant field is required.
• Experience in a similar role, preferably in luxury or retail.
• Proficient in SQL and data visualization tools.

Mansioni

• Analyze customer data to identify trends and optimize strategies.
• Develop and manage CRM reports and dashboards.
• Collaborate with IT and external suppliers for data management.

Conoscenze

Data analysis

Client insights

Problem-solving

Teamwork

Data management

Formazione

Master’s degree in Statistics, Mathematics, Computer Science, or Data Science

Strumenti

SQL

Google Cloud Platform

Power BI

Microsoft Office (Excel, PowerPoint)

Descrizione del lavoro

Position

We are looking for a passionate data and analytics expert to join our Client Insights team.

The resource will support the team in client data management (data quality, data check, data extraction & transformation, algorithms, etc.), analysis and reporting to support client-centric strategies and drive business decisions.

Job Responsibilities

• Support in client analysis and reporting combining different datasets and questioning the database to identify trends in client behavior and preferences and optimize CRM strategies and / or opportunities for business growth
• Collect, analyze and interpret large datasets to identify client insights and patterns to share with Top Management, Retail Merchandising, Go-to-Market and Clienteling to drive business strategies and client engagement activities
• Develop and manage CRM reports, dashboards and analytics to track customer behavior and performance
• Support in data quality check, adjustment and implementation of KPIs / algorithms and maintenance and training of data tools, working closely with IT team and external suppliers

Profile

• Master’s degree in Statistics, Mathematics, Computer Science, Data Science, etc., possibly with a business background
• Previous experience in similar role, possibly in luxury / fashion / retail industry will be considered a plus
• Proficient with SQL, Google Cloud Platform, Power BI and excellent knowledge of Microsoft Office (PowerPoint, Excel)
• Fluent in English (both spoken and written)
• Curiosity, flexibility, team-player and problem solving attitude.