Channel Service Partner Manager

iMile Delivery; Campania; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading delivery service provider in Italy is seeking a Channel Service Partner Manager to expand its regional delivery partner network. This role involves onboarding franchisees, monitoring performance metrics, and ensuring seamless integration into operations. The ideal candidate will possess strong ownership skills, effective communication abilities, and must be fluent in Italian with conversational English. You will drive growth and efficiency in a dynamic work environment. This is a full-time position with mid-senior level responsibilities.

Competenze

• Fluent in Italian and conversational in English.
• Strong ability to manage partners and deliver results under pressure.
• Good analytical mindset with problem-solving approach.

Mansioni

• Identify and onboard franchisees and delivery partners.
• Lead integration of partners into delivery network.
• Monitor performance indicators for quality assurance.
• Drive regional growth and enhance customer service.
• Ensure KPIs are consistently met.

Conoscenze

Ownership and accountability

Problem-solving skills

Communication skills

Stakeholder management

Descrizione del lavoro

iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change.

Born in Dubai in 2017, we’ve raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.

We planted our flag in Italy just 2 years ago, and let’s be honest — it’s been fast, exciting, and yes... sometimes a little chaotic (the good kind!).

If you thrive in a dynamic, fast-paced environment, love solving problems on the fly, and want to be part of building something that actually matters, then we’d love to meet you.

Join us if you have:

• A sense of adventure
• A desire to make a real impact
• The flexibility to adapt as we scale, sprint, and sometimes stumble our way to success

We’re not perfect — but we’re bold, ambitious, and building the future of last‑mile delivery in Italy. Come grow with us.

Job Overview

As the Channel Service Partner Manager, you will play a key role in expanding and managing iMile’s regional delivery partner network. You’ll be responsible for developing strong partner relationships, ensuring seamless integration into our delivery operations, and driving performance and service excellence across assigned areas.

Responsibilities

• Identify, onboard, and manage franchisees and regional parcel delivery partners, ensuring alignment with iMile’s operational standards and business goals.
• Lead the integration of partners into the iMile delivery network, providing comprehensive training and ongoing support. Monitor key performance indicators (KPIs) such as delivery timeliness, success rate, return rate etc. to ensure high-quality performance.
• Act as the liaison between partners and internal operations teams, identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
• Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
• Take ownership of performance targets, ensuring KPIs are consistently met or exceeded.

Preferred Qualifications: Requirements

• Strong sense of ownership and accountability — you take initiative, follow through, and treat the business as if it were your own.
• Demonstrated ability to manage partners and deliver results under pressure in a fast‑paced environment.
• Analytical mindset with strong problem‑solving skills and a hands‑on approach.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable navigating ambiguity and working independently in a rapidly evolving environment.
• Fluent Italian and conversational English language skills are required; any additional language skills are a plus.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Business Development and Sales
• Transportation, Logistics, Supply Chain and Storage

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