Ceo operations associate

Dolce Vita Stays; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic property management company is looking for a detail-oriented Operations Coordinator to oversee day-to-day operations for vacation rentals. This role involves coordinating cleanings, liaising with team members, and tracking logistics, all while maintaining professional communication. Preferred candidates are highly organized, motivated, and possess strong communication skills. No formal degree is required; experience in hospitality or operations is a plus. Work is primarily remote, with flexible hours to cater for international coordination.

Servizi

Flexible work setup

Direct exposure to the CEO

Competenze

• Enjoy checklists, structure, and closing open loops.
• Experience in hospitality, operations, admin, or coordination is a plus.
• Details matter, and you're reliable and motivated.

Mansioni

• Coordinate cleanings, maintenance, deliveries, and setups.
• Liaise with team members to confirm schedules.
• Track damage claims and STR permit applications.
• Act as the CEO's point person for daily tasks.
• Prepare quick updates on property statuses.
• Propose improvements to operational processes.

Conoscenze

Exceptional organization

Strong communication skills in English

Problem-solver mindset

Strumenti

Google Workspace

WhatsApp

Notion

Trello

Descrizione del lavoro

Role Description

Location: Milan, Italy (remote-friendly, with flexibility for calls with U. S. time zones)

Employment type: Full-time

Dolce Vita Stays is a growing short-term rental (Airbnb) and property management company operating unique homes across the U. S. and beyond. The mission is to deliver a “Dolce Vita” guest experience while running operations with startup-level speed, efficiency, and attention to detail.

What you will do

Day-to-day operations

Coordinate cleanings, maintenance, photo shoots, deliveries, and setups across multiple properties and time zones.

Liaise with owners, cleaners, handymen, and photographers to confirm schedules and ensure tasks are executed as agreed.

Manage logistics such as furniture orders, key shipments, and follow-ups when something goes wrong (lost keys, wrong delivery, returns).

Track and follow up on damage claims, city issues, and STR permit applications together with owners and local authorities.

CEO support and project execution

Act as the CEO’s point person for day-to-day execution: organize priorities, keep a clear task list, and make sure things get done on time.

Prepare quick updates and recaps on what is happening across properties (issues, status, upcoming deadlines).

Help onboard new properties and vendors, keeping documents, contacts, and SOPs updated and easy to find.

Spot operational inefficiencies and propose simple process or tool improvements.

Guest and partner communication

Coordinate responses to guest issues and negative reviews with a calm, solution-oriented tone.

Maintain clear, professional communication with property owners and local partners, keeping everyone aligned on next steps.

Protect the Dolce Vita Stays brand by ensuring properties are guest-ready and issues are proactively handled.

What we're looking for

Exceptional organization and follow-through: you enjoy checklists, structure, and closing open loops.

Strong communication skills in English; Spanish is a strong plus given the mix of guests and partners.

Comfortable working mostly remotely, using tools like Google Workspace, WhatsApp, Notion / Trello or similar.

Problem-solver mindset: when something unexpected happens (damage, delays, complaints), you focus on solutions, not excuses.

No formal degree required; hospitality, operations, admin, or coordination experience is a plus but not mandatory. Motivation and reliability matter most.

Attention to details

What you get

Direct, daily exposure to the founder / CEO and how an international Airbnb arbitrage business is built and scaled.

Fast-learning environment with responsibility from day one and room to grow your scope over time.

Flexible work setup based in Italy, with an international context and frequent interaction with U. S.-based partners.