Branch Manager - Roma Termini

Lumen Research Institute; Roma; In loco; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A leading car rental company seeks a proactive Branch Manager for its office in Naples. The successful candidate will organize team schedules, manage subcontracted services, and control operating costs while enhancing customer service. Applicants should have at least 5 years of experience in the rental industry, demonstrate strong commercial skills, and be fluent in English. The position offers a full-time contract with a fixed salary plus incentives, along with opportunities for professional growth.

Servizi

Fixed salary plus variable incentives

Company car

Ongoing training

Possibility of professional growth

Competenze

• At least 5 years of experience in the Rent a Car business.
• Experience as coordinator of another operator valued.
• Strong knowledge of operation details including vehicle incidents and cross-selling system.

Mansioni

• Organize team schedules for customer service.
• Ensure proper provision of subcontracted services.
• Control operating costs to achieve targets.
• Enhance cross-selling of services.
• Assist customers in operational management.

Conoscenze

Customer orientation

Team management

Commercial skills

Office Automation

Fluent English

Descrizione del lavoro

Centauro Rent a Car is market leader in the car rental sector with more than 50 years of experience. Our head office is in Alicante (Spain) and we have offices in the most popular tourist destinations in Southern Europe and the Mediterranean.

We are looking for a proactive, dynamic, and energetic Branch Manager for our branch office in Napoli.

Responsibilities

• Organization of team schedules to ensure proper customer service.
• Ensure correct provision of subcontracted service providers (maintenance, cleaning, repair, etc.).
• Control operating costs to achieve targets.
• Enhance cross‑selling of services (GPS, higher category, etc.) both personally and by encouraging the team.
• Assist customers in operational management (acting as an additional team member when organizing schedules).
• Ensure a positive work environment among employees and support their professional development and commitment.
• Report to management on operation, results, incidents and receive necessary guidelines.
• At least 5 years of experience in the Rent a Car business.
• Experience as coordinator of another operator valued.
• Strong knowledge of operation details: vehicle incidents, cross‑selling system, etc.; commercial vocation and customer orientation.
• Advanced level of Office Automation.
• Fluent English; other languages valued.

We Offer

• Full‑time vacancy.
• Fixed salary plus variable salary based on incentives and commissions.
• Company car.
• Ongoing training.
• Possibility of professional growth.

Are you looking for a new challenge? Do you have passion for customer service, a commercial profile, and love working with people?

If you think your profile is suitable and would like to be part of the Centauro team, sign up for this offer!

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Customer Service, Management, and Sales

Industries

• Travel Arrangements and Hospitality