Bilingual Spanish/English Tech Support Rep - Hybrid

Essence Coaching Group; Bologna; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading coaching and support company in Italy is seeking a Customer Support Representative fluent in Spanish and English. The role involves handling customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates have a customer-first mindset and at least 1-2 years of experience in customer support. The position offers a salary of 1700 EUR gross per month with potential hybrid work options after 6 months.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• At least 1-2 years of experience in BPO or with US customers.
• Customer-first mindset and attention to detail.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Conoscenze

Spanish (C1)

English (C1)

Problem-solving

Communication skills

Descrizione del lavoro

A leading coaching and support company in Italy is seeking a Customer Support Representative fluent in Spanish and English. The role involves handling customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates have a customer-first mindset and at least 1-2 years of experience in customer support. The position offers a salary of 1700 EUR gross per month with potential hybrid work options after 6 months.