Bilingual French/English Tech Support Specialist

Essence Coaching Group; Napoli; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider is seeking a Customer Support Representative fluent in French and English to join their team. You will provide exceptional customer service, troubleshoot technical issues, and assist customers with their needs. A strong customer-first mindset and problem-solving skills are essential. The position offers a competitive salary and potential for hybrid work after 6 months.

Servizi

Salary: 1700 EUR Gross per month

Structured onboarding and skill development

Relocation assistance

Competenze

• Fluent in French (C1) and English (C1).
• 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound customer requests via various channels.
• Troubleshoot basic technical issues.
• Assist customers with spare parts search and purchases.

Conoscenze

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

A leading customer service provider is seeking a Customer Support Representative fluent in French and English to join their team. You will provide exceptional customer service, troubleshoot technical issues, and assist customers with their needs. A strong customer-first mindset and problem-solving skills are essential. The position offers a competitive salary and potential for hybrid work after 6 months.