Bilingual French/English Tech Support Specialist

Essence Coaching Group; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A multinational customer support firm in Italy is seeking a dedicated Customer Support Representative fluent in French and English to enhance the customer experience and provide technical troubleshooting. This position offers a salary of 1700 EUR gross per month and the potential for hybrid work after six months based on performance. If you possess excellent communication skills and problem-solving abilities, we want to hear from you.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• At least 1-2 years of work experience in BPO or experience with US customers.
• Strong attention to detail.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to ensure customer support.

Conoscenze

French – C1

English – C1

Customer-first mindset

Strong problem-solving ability

Excellent communication skills

Descrizione del lavoro

A multinational customer support firm in Italy is seeking a dedicated Customer Support Representative fluent in French and English to enhance the customer experience and provide technical troubleshooting. This position offers a salary of 1700 EUR gross per month and the potential for hybrid work after six months based on performance. If you possess excellent communication skills and problem-solving abilities, we want to hear from you.