Bilingual French/English Customer Support Specialist-Hybrid

Essence Coaching Group; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading coaching company in Italy is seeking a Customer Support Representative fluent in French and English. You will handle customer inquiries through various channels, troubleshoot basic technical issues, and assist with spare parts purchases. Ideal candidates should have a customer-first mindset and strong communication skills, alongside 1-2 years of relevant experience. Performance may lead to a hybrid work model after 6 months. Salary offered is 1700 EUR gross per month.

Servizi

Salary: 1700 EUR gross per month

Structured onboarding and ongoing skill development

Relocation assistance available

Potential for hybrid work model

Competenze

• Fluent in French and English at an advanced level.
• Customer-first mindset with excellent communication skills.
• 1-2 years of experience in BPO or with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Conoscenze

French C1

English C1

Customer Service

Problem-solving

Attention to detail

Descrizione del lavoro

A leading coaching company in Italy is seeking a Customer Support Representative fluent in French and English. You will handle customer inquiries through various channels, troubleshoot basic technical issues, and assist with spare parts purchases. Ideal candidates should have a customer-first mindset and strong communication skills, alongside 1-2 years of relevant experience. Performance may lead to a hybrid work model after 6 months. Salary offered is 1700 EUR gross per month.