Bilingual CSM (Spanish/Portuguese) — Remote SaaS Growth

LearnWorlds; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative e-learning company is seeking a Spanish/Portuguese speaking Customer Success Manager to join their fully remote team in Italy. The ideal candidate will drive customer success, manage relationships, and help clients maximize their value from the e-learning platform. Responsibilities include onboarding clients, resolving issues, and identifying upsell opportunities. Excellent communication skills in English and Spanish/Portuguese are essential for this role. The company offers competitive benefits, including remote work flexibility and ongoing training opportunities.

Servizi

Private life and health insurance plan

Personal annual training budget

23 days of paid time off

Company laptop

Annual home office allowance

Competenze

• At least 2+ years of experience in Customer Success, Support, or similar roles.
• Excellent English and Spanish/Portuguese communication skills.
• Self-driven and proactive nature with strong organizational skills.

Mansioni

• Onboard and train new clients on the product.
• Engage proactively with customers to understand their needs.
• Resolve customer requests and complaints effectively.

Conoscenze

Customer Success

Problem-solving

Time Management

Interpersonal skills

Tech-savvy

Formazione

BS or BA degree in Business, Marketing, Communication or related fields

Strumenti

CRM software

Descrizione del lavoro

An innovative e-learning company is seeking a Spanish/Portuguese speaking Customer Success Manager to join their fully remote team in Italy. The ideal candidate will drive customer success, manage relationships, and help clients maximize their value from the e-learning platform. Responsibilities include onboarding clients, resolving issues, and identifying upsell opportunities. Excellent communication skills in English and Spanish/Portuguese are essential for this role. The company offers competitive benefits, including remote work flexibility and ongoing training opportunities.