Bellmen Coordinator

Mandarin Oriental Hotel Group Limited; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury hotel in Como, Italy, is seeking a Bellman Coordinator to welcome guests and assist with their luggage for a top-tier service experience. The ideal candidate will have full proficiency in English and Italian, along with a valid driving license and experience in luxury hotel environments. Join our passionate team to provide exceptional hospitality and create memorable moments for our guests. This role emphasizes physical effort and customer engagement.

Competenze

• Proficiency in English and Italian; knowledge of an additional language is preferred.
• Experience in a luxury hotel environment is required.

Mansioni

• Welcome guests and assist with their luggage at arrival and departure.
• Ensure the cleanliness of the driveway and entrance.
• Familiarize with room products and services for effective guest assistance.

Conoscenze

Full proficiency in English

Full proficiency in Italian

Ability to exert physical effort

Customer service skills

Strumenti

Driving Licence

Descrizione del lavoro

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

BELLEN COORDINATOR

Mandarin Oriental, Lago di Como’s Bellman is in charge of welcoming and courteously helping guests at their arrival and throughout their stay at the resort.

Duties and responsibilities

• Assist guests with car doors upon their arrival
• Offer guests a warm “Welcome” and a sincere “Farewell”
• Able to exert physical effort in placing, removing and transporting guest luggage
• Deliver upon check-in and remove luggage upon check-out from guests’ rooms
• Handle luggage promptly and safely
• Maintain the cleanliness of the driveway and entrance
• Handle delivery and storage of guests’ items and baggage
• Park safely the guests’ cars in the resort’s parking lotCheck arrival and departure reports to anticipate the guests’ needs
• Be familiar with the room’s products and services that are offered, including IT equipment
• Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles
• Perform all the duties as deemed appropriate by management

Requirements

• Full proficiency in English and Italian; an additional language is preferred
• Minimum of 1-year-experience in a 5‑star luxury hotel
• Valid Driving Licence