Back Office Ricevimento

One80 Kitchen Lounge Restaurant; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel restaurant in Milan is seeking an experienced guest service professional. The role involves answering phone calls, handling guest requests, and maintaining positive relationships with guests and colleagues. Ideal candidates will have experience in a 5-star hotel, strong communication skills, and proficiency in English and Italian. Additional languages are a plus. The position offers full-time hours with benefits including meals, uniform service, and corporate discounts.

Servizi

Meals in staff canteen

Uniform and laundry service

Company discounts on Armani shops

Corporate benefits App

Competenze

• Previous experience in similar and/or related fields in a 5* Hotel.
• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
• Good knowledge of the attractions and events in Milan.

Mansioni

• Answer phone calls efficiently and friendly.
• Handle guests’ requests appropriately.
• Maintain positive guest and colleague interactions.

Conoscenze

Excellent communication and organization skills

Proficiency in English and Italian

Knowledge of attractions and events in Milan

Computer skills

Ability to work under pressure

Strumenti

Opera PMS

Descrizione del lavoro

Armani Hotel Milano, 5 stars luxury hotel exudes sophisticated elegance with its minimalist design, offering guests an unparalleled blend of comfort and style. Situated in the heart of Milan's fashion district, it features refined dining, a serene spa, and bespoke service tailored to every need.

Main Responsibilities

• Answer phone calls in an efficient and friendly manner.
• Handle guests’ requests in an appropriate manner.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist colleague in running daily reports for department.
• Constantly be up to date regarding expected arrivals and departures.
• Maintain positive guest and colleague interactions in a good working relationship.
• Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
• Ensure punctuality is kept at all times.
• Deal with enquiries in person or by telephone.
• Take appropriate steps in emergency.
• Receive and attend to outgoing calls: local, trunk and international.
• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

Qualifications

• Previous experience in similar and/or related fields in a 5* Hotel.
• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
• Good knowledge of the attractions and events in Milan.
• Excellent communication and organization skills.
• Working computer skills and knowledge.
• Able to work calmly & confidently under pressure.
• Knowledge of Opera PMS is a preferred requirement.

Additional Information

Type of work: Full time

Department: Lifestyle

Other advantages: Meals in our staff canteen; Uniform and laundry service; Company discounts on Armani shops; Corporate benefits App.

Successful candidate must possess legal work authorization in Europe.