AVS Manager - JP, AVS JP

Amazon; Torino; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking an AVS Manager in Retail Business Services to manage a team focused on strategic vendor performance and enhance customer experience. This role requires over 10 years in service delivery or project management, with strong leadership and communication skills in both Japanese and English. The position is based in Torino, Italy and involves delivering impactful strategies to improve vendor performance and customer satisfaction.

Competenze

• 10+ years of experience in service delivery, operations, or project management.
• At least 3 years of experience in people management.
• Exceptional communication skills in Japanese and English.

Mansioni

• Lead a team of managers for strategic vendor operations.
• Deliver impact to strategic vendors through effective management.
• Continuously improve team productivity and customer experience.

Conoscenze

Service delivery

Operations management

Project management

Leadership skills

Data analysis

Communication skills in Japanese

Communication skills in English

Formazione

Bachelor’s degree or higher

Descrizione del lavoro

Amazon is looking for an AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads a product family/marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

Key job responsibilities:

• Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you.
• Ensure vendors improve performance across key retail metrics and maintain high satisfaction with the service.
• Continuously improve team productivity and collaborate with Vendor Managers, Retail Category leads, and in‑country AVS Product Family owners to define goals and targets.
• Contribute to continuous enhancements and innovation within the service.
• Operate as a business owner, developing, implementing, and iterating data, processes, and guardrails to improve the customer experience.
• Lead a team of managers focused on strategic and operational aspects of vendor business with Amazon.

A day in the life:

• Manage a team of managers, prioritize strategic initiatives, and provide escalation support as needed.
• Measure success by internal team performance and vendor impact on customer experience.
• Identify, act, and advise on business input metrics that drive growth and customer satisfaction.
• Act as a thought leader, defining success criteria and understanding business needs of Selling Partners in a changing environment.
• Contribute to and lead strategic plans and documents for the organization.

Basic Qualifications

• Bachelor’s degree or higher.
• 10+ years of experience in service delivery, operations, or project management in a fast‑paced, metrics‑driven environment; account management background preferred.
• At least 3 years of experience in people management and complex metrics management or complex project management.
• Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English.
• Strong communication and leadership abilities.
• Ability to work effectively in an ambiguous, dynamic, and fast‑paced "internet‑speed" environment with tight deadlines.
• A genuine passion for delivering an outstanding customer experience.
• Exceptional skills in data manipulation and analysis.
• High attention to detail with a proven ability to manage multiple, competing priorities simultaneously.
• Language proficiency recommended: English, Japanese, Mandarin.

Preferred Qualifications

• Relevant work experience.
• Project management experience and a project management certification.
• Lean Six Sigma certification.
• Overseas work or study experience.
• Experience or skills in an IT or engineering environment.
• MBA.

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