Assistant Store Manager

Delvaux; Roma; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury brand located in Rome is seeking a Sales Manager to enhance customer experience and drive sales. Ideal candidates will have over 5 years in luxury retail, excellent communication skills in both Italian and English, and a strong ability to manage operations and client relationships. Join us to represent the brand and achieve success in a vibrant boutique environment.

Competenze

• Minimum 5 years of successful experience in the luxury sector.
• Management and store operation experience is essential.
• Excellent interpersonal and communication skills.

Mansioni

• Welcome, advise, and retain local and international customers.
• Participate in the continuous improvement of service quality.
• Develop sales and achieve targets set by the commercial director.

Conoscenze

Luxury retail experience

Clienteling skills

Interpersonal and communication skills

CRM experience

Fluency in Italian

Fluency in English

Descrizione del lavoro

How will you make an impact? You will :

• Welcome, advise, and retain local and international customers at Delvaux.
• Participate in the continuous improvement of service quality and hospitality towards customers.
• Acquire extensive knowledge of our product lines to build strong relationships with clients and increase sales.
• Develop sales and achieve targets set by the commercial director.
• Provide feedback on sales, customer profiles, and product performance to your manager.
• Verify and manage stock status and optimize inventory levels.
• Ensure excellent presentation of the boutique. Represent the brand image by maintaining high standards of visual merchandising, housekeeping, and Delvaux standards.
• Report on the activity of the point of sale.
• Support the achievement of general and personal objectives by providing ongoing training and constructive feedback to Sales Associates.
• Follow up internally and with headquarters on all initiatives organized in the boutique.

How will you experience success with us?

• Solid previous experience in a luxury business.
• Minimum 5 years of successful experience in the luxury sector.
• Management and store operation experience is essential.
• Excellent interpersonal and communication skills, capable of building relationships at all organizational levels.
• CRM experience and proficiency with relevant digital tools are required.
• Excellent clienteling skills.
• Possess strong communication, customer service, and interpersonal skills.
• Fluency in Italian and English.

What makes our group different?

Our true strength lies not in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We promote empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your journey with us :

During the interview process, you will meet the Talent Acquisition team, the hiring manager, and the Brand Director.

Learn more about life at Richemont and our maisons below :