Assistant Outlet Manager - Jumeirah Capri Palace

Jobbit; Anacapri; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel in Anacapri is looking for an Assistant Outlet Manager for the Il Riccio Restaurant team. The role requires ensuring a top-notch guest experience while leading the team effectively. You'll monitor compliance with cashiering procedures, handle customer feedback, and assist the Outlet Manager in various operational duties. Excellent customer service skills and prior hospitality experience are essential for this position. Join us for the exciting Summer 2026 season!

Competenze

• Proven experience in hospitality management.
• Strong understanding of F&B operations.
• Ability to lead and motivate teams.

Mansioni

• Ensure excellent guest experience and team success.
• Monitor cashiering compliance and customer satisfaction.
• Conduct performance evaluations and training.

Conoscenze

Customer service excellence

Team leadership

Performance evaluation

Descrizione del lavoro

Assistant Outlet Manager - Jumeirah Capri Palace

We are seeking an Assistant Outlet Manager to join the Il Riccio Restaurant team at Jumeirah Capri Palace for the Summer 2026 season.

Responsibilities include:

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
• Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
• Monitors customer satisfaction and responds to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
• Maintains and actively uses a database of customer details/history and other strategies that assist in guest recognition
• Advises the Outlet Manager of any improvements needed in relation to restaurant operation including updates to SOPs or addition/deletion of SOPs
• Makes suggestions to increase the market share for the Outlet
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Supports the Outlet Manager to implement the F&B marketing plan when required
• Discusses menus and special requests with the Head Chef
• Attends and actively participates in the daily F&B briefings in the absence of the Outlet Manager