Assistant Manager

Mulberry; Monza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retail company seeks an Assistant Manager (People and Experience Leader) for its Monza location. The role is key to enhancing customer experiences and building a high-performing, diverse team. The ideal candidate has substantial management experience, ideally in luxury retail or hospitality. Strong leadership, collaboration, and a passion for fashion are essential for fostering a positive environment. This full-time position reflects the company's commitment to sustainability and inclusivity.

Competenze

• Manager level experience is required.
• Experience in luxury fashion is preferred but not essential.

Mansioni

• Partner with Store Leader to develop a high performing team.
• Encourage discussions and drive collaboration.
• Create a culture that embraces feedback.
• Nurture a welcoming environment for customers.
• Deliver memorable customer experiences.
• Develop customer relationships using CRM tools.
• Demonstrate commitment to store business.
• Collaborate to accelerate store growth.
• Lead operational excellence in the store.

Conoscenze

Restaurant Experience

Fashion Retail

Hospitality Experience

Assistant Manager Experience

Basic Math

Management Experience

Math

Business Management

Leadership Experience

Supervising Experience

Restaurant Management

Retail Management

Descrizione del lavoro

About Mulberry

Born in 1971 the roots of Mulberry are in Somerset England. For more than fifty years Mulberry has been a British lifestyle brand internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand’s inception in recognition of our purpose-driven approach. In 2024 we proudly achieved B Corp Certification.

Today we are a global brand but our values remain the same; we are committed to improving our impact on people and the environment. These are values you share and we would love for you to join our team.

Assistant Manager Position

At Mulberry our Assistant Managers are called People and Experience Leaders because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

Key Responsibilities

• Partner with your Store Leader to develop a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces feedback; give praise, share successes, coach and challenge.
• Nurture a welcoming and fun environment for your customers and team.
• Commit to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
• Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
• Continually demonstrate a commitment to driving your business.
• Collaborate and build key relationships to accelerate store growth.
• Demonstrate expert market awareness and use analysis to maximise trading opportunities.
• Lead and deliver operational excellence, showing respect and consideration for people, product and your environment.

Candidate Profile

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

Culture & Values

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture through behaving in a way that is open-minded and respectful towards others and understanding that your views, opinions and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability Commitment

• As a certified B Corp we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected and included. Champion equity, empathy and understanding in all interactions—internally and externally.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular you need us to make any adjustments to our application or interview processes to enable you to be at your best please email us at emailprotected.

Requirements & Skills

Required Experience: Manager

• Restaurant Experience
• Fashion Retail
• Hospitality Experience
• Assistant Manager Experience
• Basic Math
• Management Experience
• Math
• Business Management
• Leadership Experience
• Supervising Experience
• Restaurant Management
• Retail Management

Employment Type: Full-Time

Experience: years

Vacancy: 1