Assistant Front Office Manager

Armani Hotel Milano; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office Assistant to support daily operations. This role involves ensuring an impeccable guest experience, coordinating the Front Office team, and handling guest relations. A minimum of 2-3 years experience in luxury hotels and proficiency in both Italian and English are required. The position offers meals in the staff restaurant, uniforms, and exclusive discounts.

Servizi

Meals provided in staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Competenze

• Previous experience of at least 2-3 years in similar roles within 4 or 5-star properties.
• Excellent command of Italian and English; knowledge of additional languages is a plus.

Mansioni

• Support the Front Office Manager in daily operations.
• Ensure impeccable guest welcome and assistance service.
• Coordinate, train, and motivate the Front Office team.
• Supervise check-in/check-out procedures.
• Handle guest complaints and special requests.
• Collaborate with other departments for smooth guest experience.

Conoscenze

Strong organizational skills

Leadership skills

Problem-solving skills

Guest-oriented attitude

Attention to detail

Teamwork skills

Strumenti

Opera PMS

IT systems/software

Descrizione del lavoro

Overview

Armani Hotel Milano – A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

Responsibilities

• Support the Front Office Manager in the daily operations of the department.


• Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.


• Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.


• Supervise check-in/check-out procedures and internal and external communication flows.


• Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.


• Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.

Qualifications

• Previous experience of at least 2-3 years in similar roles within 4 or 5-star properties.


• Excellent command of Italian and English (knowledge of additional languages is a plus).


• Strong organizational, leadership, and problem-solving skills.


• Guest-oriented attitude, attention to detail, and strong teamwork skills.


• Proficiency in Opera PMS and main IT systems/software.

Benefits

• Meals provided in the staff restaurant


• Uniform and laundry service


• Exclusive discounts at Armani stores


• Access to corporate benefits via the company app

Costa d’Orlando Hotels and Vacation Rentals