Assistant Front Office Manager

Hosco.com; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office team member to support daily operations and ensure an exceptional guest experience. Responsibilities include assisting the Front Office Manager, welcoming guests, leading the Front Office team, managing check-in/check-out processes, and handling guest requests. This position is perfect for someone with a passion for customer service in a high-end environment, ensuring that each guest feels valued and well cared for.

Mansioni

• Support the Front Office Manager in daily operations.
• Ensure impeccable guest welcome and assistance service.
• Coordinate, train, and motivate the Front Office team.
• Supervise check-in/check-out procedures.
• Handle guest complaints and special requests.
• Collaborate with other departments for smooth operations.

Descrizione del lavoro

Armani Hotel Milano– A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

Main Responsibilities:

• Support the Front Office Manager in the daily operations of the department.
• Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.
• Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.
• Supervise check-in/check-out procedures and internal and external communication flows.
• Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.
• Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.