After Sales & Client Experience Specialist

Hermès; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury goods company located in Tuscany is seeking a Sales & Service Specialist to enhance customer satisfaction and manage After Sales operations. Key responsibilities include coordinating with various teams to resolve issues and supporting daily operations. Candidates should have a degree, 1–2 years of relevant experience, and fluency in both Italian and English. This role values teamwork, a positive attitude, and a passion for customer service.

Competenze

• 1–2 years of experience in a similar role or environment.
• Possess a strong work ethic and professionalism in service.
• Availability, flexibility, and dynamism to function in a high-pace environment.

Mansioni

• Manage daily After Sales operations and support the store.
• Collaborate with the CX Manager to resolve client issues.
• Coordinate with the stock team and logistics department.

Conoscenze

Fluent in Italian

Fluent in English

Proficient in Microsoft Excel

Proficient in PowerPoint

Strong organizational skills

Analytical thinker

Team player

Formazione

Bachelor’s degree in fashion or languages

Descrizione del lavoro

A leading luxury goods company located in Tuscany is seeking a Sales & Service Specialist to enhance customer satisfaction and manage After Sales operations. Key responsibilities include coordinating with various teams to resolve issues and supporting daily operations. Candidates should have a degree, 1–2 years of relevant experience, and fluency in both Italian and English. This role values teamwork, a positive attitude, and a passion for customer service.