ACES Program Manager, Process Engineering

Amazon; Trentino-Alto Adige; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking an ACES Program Manager to manage and improve operations in Fulfillment Centers. The role requires strong project management skills, a focus on customer satisfaction, and the ability to drive improvements in a fast-paced environment. Ideal candidates will have 4+ years of relevant experience, a Bachelor's degree, and proficiency in MS Excel. Join us in creating innovative solutions for our customers.

Servizi

Inclusive culture

Workplace accommodations available

Opportunities for professional growth

Competenze

• 4+ years in project/program management or related fields is required.
• History of managing multiple projects with effective prioritization.
• Proven record of driving technical project results.

Mansioni

• Lead ACES programs in Fulfillment Centers to drive improvements.
• Compile and report on weekly project metrics.
• Collaborate with stakeholders to align project requirements.

Conoscenze

Project management

Analytical capabilities

Communication skills

Team collaboration

Problem-solving

Formazione

Bachelor’s degree in technology or business

Strumenti

MS Excel

MySQL

Descrizione del lavoro

ACES Program Manager, Process Engineering

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world’s most customer centric online shopping experience to the Indian consumer.

Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?

We are seeking a senior leader to join our team responsible for managing ACES programs for our Fulfillment Centers in a fast-paced, dynamic work environment. ACES Leader leads a group of site managers focused on supporting Fulfillment Centers (FCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.

The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. The successful candidate:

• Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves ‘getting it done’
• Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.
• Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.
• Has the ability to partner to build and execute on new initiatives and roadmaps each year.
• Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.
• Build relationships and identify with stakeholders across the organization.
• Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
• Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.

Basic Qualifications

• 4+ years in project/program management/Inventory Control/Quality Assurance, or Lean 6-Sigma is required.
• Bachelor’s degree in either a technology or business discipline from a reputed institute.
• History of successfully managing multiple projects - work prioritization, planning and task delegation.
• Ability to think both strategically and tactically
• Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process
• Proven track record of taking ownership and driving results on technical projects and history of establishing effective process for ongoing programs.
• Exceptional interpersonal and communication (both written and verbal) skills
• Experience managing people
• Self directed travel as necessary, up to 50%

Preferred Qualifications

• MBA from a premier institute preferred
• Experience with an e-commerce company is a plus
• Ability to multitask and manage multiple projects - work prioritization, planning and task delegation
• Proven track record of taking ownership and driving results
• Innovative and self-directed
• Ability to deliver initiatives from conception through completion
• Knowledge of Six Sigma tools and Lean techniques
• Knowledge of MySql
• Proficient with MS Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.