Villa Operations Manager

Daewoong Bio Indonesia; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Bali is looking for a Villa Manager to oversee daily operations of multiple villas. Responsibilities include ensuring guest satisfaction, managing outsourced teams, and coordinating maintenance tasks. The ideal candidate will have experience in villa management, strong problem-solving skills, and fluency in English and Bahasa Indonesia. This role offers a dynamic work environment within a fast-growing company that values employee growth and customer satisfaction.

Qualifications

• Experience managing villas, serviced apartments, or boutique properties.
• Strong vendor coordination and quality control skills.
• Ability to communicate effectively in English and Bahasa Indonesia.

Responsibilities

• Oversee daily operations and maintenance of villas.
• Ensure guest satisfaction and follow up on complaints.
• Manage outsourced cleaning and maintenance teams.
• Conduct safety and compliance checks.

Skills

Villa management experience

Vendor coordination

Problem-solving skills

Basic tech literacy

Bilingual in English and Bahasa Indonesia

Tools

Property Management System

CCTV systems

Smart home tools

Job description

Daewoong Bio Indonesia, a part of Daewoong Group, is a fast-growing and innovative player in the hospitality industry. We are currently entering an exciting phase of expansion, preparing to launch several groundbreaking projects including BLive Co-Living, BWork Uluwatu Coworking Space, BVilla, BFriend Community Center, and Munduk Smart Farm. To ensure the successful launch and smooth operation of these major developments, we are seeking dedicated and skilled professionals to join our growing team.

Core Value

"Your growth is Daewoong Group's goal"

Daewoong Group prioritizes the growth of its employees and provides an environment where they can work autonomously and immersively.

Regardless of age/years of service/gender/nationality, we evaluate fairly/objectively/transparently based on their capabilities and performance and compensate reasonably to create a company where employees are the owners.

We believe that our work is meaningful only when the growth of our employees can lead to the growth of our customers and society (WIN-WIN-WIN).

We are waiting for your challenge to grow with Daewoong Group, where you have every opportunity to grow.

We are seeking a Villa Manager to help our team manage the daily operations of our business unit in Bali.

Key Responsibilities

1. Job Description

Daily Operations

Check the condition of all 5 villas and shared areas at the start of day.

Ensure lighting presets, scent diffusers, sound settings, and layout follow BNesta standards.

Confirm pools, gardens, and public areas are clean and safe.

Monitor guest arrival, stay, and checkout through the digital system.

Solve operational issues calmly and escalates only when necessary.

Oversee Guest Assistant’s tasks and night coverage.

Guest Experience Oversight

Ensure privacy focused, low contact service is followed by all staff and vendors.

Review guest preference forms and confirm villa preparation.

Monitor digital check in, WhatsApp communication, and guest satisfaction.

Handle complaints and unexpected issues with clear action.

Outsourced Team Management

Check quality of room cleaning and amenity setup.

Perform daily and weekly inspections.

Track linens, towels, and consumables.

Report performance issues to vendor.

Security Vendor

Review shift roster and gate presence.

Monitor CCTV, access logs, and patrol reports.

Ensure visitor screening and guest privacy procedures.

Manage emergency cases with the vendor.

Maintenance and Facilities

Inspect villa equipment, lights, AC, plumbing, and pools daily.

Coordinate with external technicians for repairs.

Maintain updated asset list and damage reports.

Ensure smart home devices (Alexa, sensors, and presets) operate correctly.

Administration and Reporting

Prepare weekly reports for the Head of Business.

Track expenses, stock usage, and replenishment.

Review vendor invoices against actual work.

Support budget planning and cost control.

Safety and Compliance

Ensure operations follow Indonesian labor, safety, and hygiene rules.

Maintain emergency procedures and first aid supplies.

Train Guest Assistant and support vendor safety training.

2. Job Requirements

Skills and Experience

Experience in managing villas, serviced apartments, or boutique properties.

Strong vendor coordination and quality control skills.

Problem solving and operational judgment.

Basic tech literacy with PMS, WhatsApp, CCTV, and smart home tools.

English and Bahasa Indonesia.

Have full working rights for Indonesia.

3. Behavioral Qualities

Calm, steady, and organized.

Guest first and privacy focused.

Clear communicator with vendors and internal teams.

Neat appearance with no visible tattoos.

High ownership over property and daily operations.

Bright and positive personality.

Able to communicate well with the Head of Business.

How many years' experience do you have as a Villa Manager?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How would you rate your English language skills?

Which of the following languages are you fluent in?

How many years' experience do you have with forecasting for businesses?