TAFT (Shopkeeper for All Store)

PT Maha Nagari Nusantara (TORCH.ID); Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fashion retail company in Indonesia is seeking a TAFT (Shopkeeper) to be the frontliner of their brand. In this role, you will deliver excellent customer experiences both in-store and online while managing retail operations and engaging with customers via various platforms. Ideal candidates have a background in fashion retail and possess strong communication skills. Availability to work shifts and during events is essential. This position offers an opportunity to grow within a dynamic, innovative environment.

Qualifications

• Previous experience as a Retail Assistant/Shopkeeper in a fashion retail company preferred.
• Active, honest, initiative-driven, detail-oriented, and responsible.
• Willing to work mobily during exhibition events.

Responsibilities

• Maintain cleanliness and organization of the store environment.
• Deliver excellent customer service following company SOP.
• Support sales growth through effective up-selling and cross-selling.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Education

Senior High School (SMA/SMK) or equivalent

Job description

As a TAFT (Shopkeeper) at TORCH.id, you will be the frontliner of our brand, responsible for delivering excellent customer experiences both in-store and online. This role combines retail operations, customer service, sales support, and digital engagement.

Job Responsibilities

Maintain cleanliness and organization of the store environment.

Ensure smooth daily store operations and transaction activities.

Deliver excellent customer service in accordance with company Standard Operating Procedures (SOP).

Support sales growth through effective up-selling and cross-selling techniques.

Ensure product displays meet SOP standards and follow Visual Merchandiser guidelines to create an attractive store.

Be responsible for product receiving, ensuring accuracy in quantity and quality according to company standards.

Manage the store’s presence on online marketplaces, including:

• Stock and promotion updates
• Responding to customer inquiries
• Order packing and fulfillment

Participate in live shopping sessions when required.

Create engaging and creative content for the store’s social media channels based on assigned themes.

Take part in exhibitions or promotional events when applicable.

Requirements

Previous experience as a Retail Assistant / Shopkeeper in a fashion retail company is preferred.

Minimum education Senior High School (SMA/SMK) or equivalent.

Strong communication and interpersonal skills.

Willing to work mobily when required, especially during exhibition events.

Available to work in shift schedules, including weekends and public holidays.

Active, honest, initiative-driven, detail-oriented, and responsible.

Willing to be placed at TORCH Store :

• TORCH Store Karawaci
• TORCH Store Margonda
• TORCH Store Karawang
• TORCH Store Cirebon
• TORCH Store Purwokerto
• TORCH Store Yogyakarta
• TORCH Store Malang

Torch.id is a prominent Indonesian brand, provider of bags, luggage, traveling apparels and gears — which leverages data-driven research and design—to deliver innovative solutions to its customers.