Service Representative Cooling

Schneider Electric; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational energy management company is seeking a Field Service Engineer based in Jakarta to provide product-based services, perform maintenance, and support HVAC systems. Ideal candidates have a Bachelor's degree in relevant engineering fields and at least 3 years of experience in RHVAC. This role demands excellent technical knowledge and strong interpersonal skills to resolve customer issues effectively. Join us in impacting sustainability efforts through your technical expertise.

Qualifications

• Minimum of 3 years experience in RHVAC field, preferably in field service.
• Strong technical knowledge of HVAC systems and mechanical/refrigeration component theory.
• Ability to calculate air flow rate, water flow rate, temperature/humidity deviation.

Responsibilities

• Provide product-based and professional services to company’s customers.
• Perform startup, preventive maintenance, and corrective maintenance on cooling equipment.
• Manage unit replacement and interact with customers for technical support.

Skills

Knowledge of HVAC systems

Customer service skills

Technical expertise

Mechanical/refrigeration principles

Effective communication

Education

Bachelor’s degree in Mechanical, Electrical, or RHVAC Engineering

Job description

Join our dynamic team as a Field Service Engineer and be at the forefront of რომელytical solutions to our valued customers! We’re looking for a talented professional who's ready to make an impact through hands‑on technical expertise and customer service excellence.

What will you do:

• Providing product-based and professional services to the company’s customers including technical site analysis to resolve customer issues and field service duties on the company’s complete range of HVAC units.
• Perform startup/commissioning, preventive maintenance and corrective/un‑scheduled maintenance on all company cooling equipment.
• Provide installation consulting services at customer site and over the phone.
• Manage unit replacement when necessary.
• Work with customers, contractors, other team members, sales partners, tech support and services manager to resolve escalated problems.
• Educate customers on basic operation of their equipment.
• Keep customers informed on any issues they may experience with their equipment in a way that is beneficial to the customer.
• Interact with customers by phone or face‑to‑face depending on the level and type of support required.
• Respond to common inquiries or complaints from customers.
• Ensure compliance with all safety policies, practices and procedures at all times.

Qualifications:

• Bachelor’s degree in Mechanical, Electrical, or RHVAC Engineering.
• A minimum of 3 years experience in RHVAC field, preferably in field service.
• Knowledge of HVAC systems, testing and measurement equipment, and electrical and mechanical codes.
• Good knowledge of mechanical and refrigeration principles.
• Strong technical knowledge of mechanical/refrigeration component theory.
• Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub‑cooling, and pipe sizing.
• Excellent customer service and interpersonal skills.
• Ability to communicate effectively and clearly to various intellectual levels.
• Strong English written and verbal communication skills.
• Jakarta‑based.

Let us learn about you! Apply today.

We are looking for IMPACT Makers—exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers because everyone has the potential to be one.

We are an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruitingVW, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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