Senior Technical Support

PT Arobs Solutions Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software solutions company in Indonesia is seeking a technical support specialist to provide training on GPS devices and troubleshoot issues. The ideal candidate has a minimum of a diploma in Computer Science and at least one year of experience in GPS tracking or IoT support. Strong communication and technical skills are essential, along with a willingness to work in the field. A valid driving license is a plus.

Qualifications

• Minimum 1 year of experience in GPS Tracking/IoT/technical support.
• Proficient in computer use and supporting applications.
• Willing to work in the field; a valid driving license is an advantage.

Responsibilities

• Provide training to clients on GPS devices and applications.
• Configure and test devices prior to installation.
• Handle technical complaints and perform troubleshooting.
• Coordinate with the field technician team.
• Prepare technical reports and maintain documentation.

Skills

GPS systems understanding

Communication skills

Technical troubleshooting

Computer proficiency

Presentation skills

Education

Diploma/Bachelor’s degree in Computer Science or related fields

Job description

Responsibilities

• Provide training to clients on GPS devices and applications.
• Configure and test devices prior to installation.
• Handle technical complaints and perform troubleshooting remotely or on-site.
• Coordinate with the field technician team.
• Prepare technical reports and maintain documentation.

Qualifications

• Minimum Diploma/Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or related fields.
• Minimum 1 year of experience in GPS Tracking/IoT/technical support (preferred).
• Strong understanding of GPS systems, communication networks (GSM/GPRS/4G), and device troubleshooting.
• Good presentation and communication skills.
• Proficient in computer use and supporting applications.
• Willing to work in the field; having a valid driving license (SIM A/C) is an advantage.

About the company

AROBS SOLUTIONS INDONESIA is the first Asian branch of AROBS TRANSILVANIA SOFTWARE – one of the fastest growing companies in IT industry in Eastern Europe. With branches across Europe, AROBS is a leading European company in Fleet Management and Software. TrackGPS is a Fleet Management Solution designed for small, medium and large companies that wish to bring efficiency to their activity by reducing their vehicle fleet management costs. The application collects data in real time using the GPS of the vehicles in the field and generates reports that allow the analysis and comparison of data according to certain parameters.