Receptionist

Mad Monkey Hostels; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A vibrant hostel company in Bali is seeking a friendly and organized Receptionist. This role involves welcoming guests, managing bookings, and ensuring guest satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to multitask. You will play a crucial role in maintaining a positive atmosphere and upholding the hostel's health and safety standards. Flexibility for shifts, weekends, and holidays is essential.

Qualifications

• Previous experience as a Receptionist or in Customer Service is preferred.
• Experience in hotels, hostels, or similar environments.
• Ability to work independently and collaboratively.

Responsibilities

• Greet guests warmly and attend to their inquiries.
• Inform guests about services, tours, and accommodation rates.
• Make reservations and process cancellations immediately.
• Build rapport with guests and address complaints courteously.
• Maintain comprehensive records of guest bookings and billings.
• Keep the reception area clean and orderly.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Cash handling experience

Job description

As a Receptionist, you'll play a vital role in ensuring our guests have a fantastic experience from the moment they arrive. You'll be the first friendly face they see, greeting them with a smile and answering any questions they may have about our facilities or services. You'll also address any inquiries, concerns, or complaints they raise in a professional and helpful manner. Your duties extend beyond warm welcomes. You'll also be a key part of our behind-the-scenes operations, reconciling daily point-of-sales transactions for accuracy and managing room bookings to guarantee a seamless stay for our guests.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

RESPONSIBILITIES:

• Receive guests at the hostel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone.
• Inform guests about the services, tours, and accommodation rates offered by the hostel.
• Make reservations for guests according to their needs, and ensure that all cancelled reservations are processed immediately to avoid confusion.
• Build rapport with guests to make them feel comfortable. Address any complaints they might have in a courteous manner.
• Maintain clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Keep the reception area orderly by arranging documents and maintaining cleanliness at all times to avoid a cluttered workspace.
• Handle all room booking routes, including online, phone, and in-person inquiries.
• Respond promptly to all requests to ensure smooth operation and prevent missed reservations.
• Report any maintenance issues or malfunctioning appliances to the manager for prompt repair, ensuring guest comfort and satisfaction.

Health and Safety

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Previous experience as a Receptionist or Customer Service role is preferred.
• Prior experience in hotels, hostels, or similar environments.
• Excellent communication skills, both verbal and written.
• Experience in handling cash transactions.
• Ability to work independently & collaboratively.
• Ability to think quickly and find appropriate solutions.
• Attention to detail and accuracy in work.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work on a shifting schedule, weekends, and holidays as required.