Operations Manager - Bunaken

Bobobox; Bunaken; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality company in Indonesia is looking for an Operational Manager to oversee daily operations at its cabin properties. This role involves translating strategic goals into operational practices while ensuring exceptional guest experiences across multiple locations. The candidate should have over three years of experience in hotel operations and a strong background in managing multiple properties. Strong communication and analytical skills are essential for success in this role.

Qualifications

• 3+ years of experience in hotel operations as a manager.
• Willing to work at various branch locations across Indonesia.
• Experience in coaching and training delivery.

Responsibilities

• Ensure high-quality execution of operations across cabin properties.
• Translate strategic goals into operational practices.
• Drive operational excellence through data-driven decisions.

Skills

Fluent in English

Interpersonal Communication Skills

Organizing and Planning

Data Analysis

Results-driven

Adaptability

Education

Bachelor's degree from a top university

Tools

Property/Hotel Management System (PMS)

Point of Sales (POS) software

Google Workspace

Job description

Job Responsibilities

The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.

Requirements

• Bachelor's degree from a top university preferably from Hospitality background
• Min. 3 years of experience in hotel operation role
• Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
• Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
• Fluent in English verbally and in writing
• Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
• Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
• Excellent Interpersonal Communication Skills
• Strong in organizing, planning, and relationship management.
• Fluent in numbers, analyzing data, and using analytics to make decisions.
• Results-driven with strong communication & interpersonal skills.
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPIs
• Familiar with SOP and Policy development
• Product and Service Quality Improvements
• Focus on Operational Excellence and Quality Assurance
• Experienced in coaching & training delivery
• Willing to be placed in Bobocabin Bunaken Hills, Manado