Operational Support Engineer

Hexagon; Balikpapan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Balikpapan is seeking an Operational Support Engineer to provide technical support and resolve performance issues for their mining solutions. This role requires a Bachelor's degree in mining engineering, plus 2+ years of relevant experience. Candidates will need strong problem-solving skills and proficiency in Mining Fleet Management Systems. The position offers opportunities for collaboration within a dynamic team and potential travel for client support.

Qualifications

• 2+ years of experience in mining industry as fleet management system engineer.
• Strong technical proficiency with Mining Fleet Management Systems.
• Proficiency in English, both verbal and written communication.

Responsibilities

• Provide technical support to clients in solution finding.
• Analyse data to optimize performance.
• Collaborate with teams to resolve operational issues.

Skills

Problem-solving skills

Data analysis

Strong communication skills

Education

Bachelor's degree in mining engineering or related field

Tools

SQL Server (T-SQL)

Job description

Overview

The Company. At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.

Hexagon Autonomous Solution comprises three divisions: Agriculture, Autonomy & Positioning and Mining. Hexagon Mining: Hexagon delivers the power of a digitally connected mine. We help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains.

The Position Reporting, reporting to the Team Lead SMART Centre, we are seeking an Operational Support Engineer to join a collaborative and dynamic team where your responsibility will be to provide technical support to clients in solution finding and problem solving any technical or performance issues within our product offering.

Our SMART centre in Balikpapan partners with our clients across the APAC region providing 24/7 support. You will work with a broad range of internal and external teams, cross-functionally to resolve operational issues, analyse data to optimize performance, and contribute to operational excellence.

A dynamic role that will expand as our business grows and expands our service model. You will be encouraged and supported to continue to find opportunities to enhance our software offerings/solutions to our customer as their needs evolve and proactively identifying opportunities for Hexagon and our clients to find synergy in our solutions to their productivity demands.

You will have the opportunity to collaborate within a dynamic team environment, leveraging the latest tools and technologies that Hexagon provides, all while supporting clients across diverse mining industry sectors throughout the APAC region.

About You

This position is ideal for someone with a passion for technology, problem solving, data analysis, and delivering exceptional customer service, who can provide proactive solutions and ability to troubleshoot problems with Mining Operational Technology.

Knowledge and Experience - Required:

• Bachelor’s degree in mining engineering or related field (or suitable industry experience).
• 2+ years of experience in mining industry as fleet management system engineer.
• Strong technical proficiency, with experience Mining Fleet Management Systems, SQL Server (T-SQL) for troubleshooting.
• Excellent problem-solving and analytical skills
• Strong communication skills, with the ability to explain concepts to both mining and non-mining stakeholders.
• Proficiency in English, both verbal and written communication.

Desirable, not essential

• Experience with HxGN MineOperate OP Pro mining fleet management systems
• Previous role as mine controller.
• Level 2 certification of Hexagon MineOperate OP Pro training.
• Knowledge of operational improvement frameworks (Lean Six Sigma or similar).

Travel

• The role is primarily based in the Balikpapan office but may require some domestic and international travel as required.