Ocean Export Agent

Expeditors; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics company is seeking candidates for a position in Jakarta to ensure the timely movement of freight and provide exceptional customer service in the Ocean Export Department. Applicants should possess strong teamwork and communication skills, and be prepared to work overtime as necessary. This role emphasizes operational efficiency, adherence to regulations, and effective problem-solving.

Qualifications

• Must be ready to work overtime if necessary.
• Understanding of ocean documentation process a plus.
• Pro-active demeanor with strong organizational skills.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and Trace Ocean Export Files and reporting.
• Understand and interpret customer instructions.

Skills

Strong team work and communication skills

Effective interpersonal skills

Strong organizational skills

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

This position will be placed in Jakarta

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Understand all the elements of Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Utilize all technology tools available in the company to perform customer service and operations duties.
• Escalation of problems to Management when necessary

Qualifications

• Strong team work and communication skills
• Must be ready to work overtime if/when necessary.
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills

Additional Information

• Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
• Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.